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  1. 3CX V20 Update 6 RC Now Available

    Is it safe to use RC in production, guys? We need the reporting piece badly. I don't care much about the grafana piece. Anything similar to the v18 reporting would do just fine for us. We are still using the latest U5 if you are curious. Much appreciate the feedback.

  2. v20 Call Reports

    That's why. Glad I'm not crazy. Thank you for that info. I'm in production, so I don't have U6. I'm still in U5 (Build 551 Release). @3CX Can you guys hurry up with U6, please? I lost count of how many times the management peers have yelled at me since I was "forced" to upgrade to v20 or...

  3. v20 Call Reports

    Weird. How did you get it to work? I'm in the same place, and I can only pick one, no matter what. I have tried both the PWA and a browser.

  4. v20 Call Reports

    In v18, I can create a report showing the total number of missing calls in a week by selecting "ALL" the Call Queues we have and then "Only Unanswered" on the filter. In v20, it seems like I can only do a report on one CQ at a time. Am I missing something? Is there a way to select multiple CQs...
    • cpe90
    • Thread
    • call log call reports inbound calls only unanswered reporting v20
    • Replies: 4
    • Forum: SMB

  5. How to export raw data on v20?

    Updates. I found the CDR log using WinSCP. Is this it?

  6. How to export raw data on v20?

    Hi guys, What's the best way to export the raw data on v20 for all our inbound calls? On the previous v18, I could export/download the file rather easily, but that option is no longer available here. Is there an instruction somewhere that I should read up on? Appreciate y'all's help. Thanks.
    • cpe90
    • Thread
    • data log files raw
    • Replies: 2
    • Forum: SMB

  7. v20 role questions

    Can you have multiple users with "Department Administrator" or "Manager" role? If you can, is it expected that all users with the abovementioned role will disappear from Admin/Users? This is the scenario. We have Department A, which consists of users John and Dan. I needed John and Dan to be...

  8. Outgoing call - dial tone rings once, then goes silent

    Thank you for this. Didn't even try it until you mentioned it.

  9. Outgoing call - dial tone rings once, then goes silent

    I found the FIX, or at least the workaround. Thanks to @JFACS on this thread. https://www.3cx.com/community/threads/t54w-t58w-choppy-ringing-audio.132476/#post-634368 You need to check the box "PBX delivers audio" for every single user/options. Yes, it sucks if you have a lot of users. I'm...

  10. T54W/T58W choppy ringing audio

    We have a similar issue with the Patton. When dialing out, it will ring once and then be silent. And your solution FIXED it! THANK YOU!!!

  11. Outgoing call - dial tone rings once, then goes silent

    We have the on-prem 3CX server. For some odd reason, today, when we make outgoing calls, the phone dial tone rings once and then goes silent until the other party picks up or their voicemail does. It doesn't happen when calling another extension internally, dialing out using the 3CX app, for the...

  12. Where is the Individual Office Hours on v20?

    Thank you.

  13. Where is the Individual Office Hours on v20?

    In v18, our users used to be able to set up their own schedule so the app would automatically switch their status from Available to DND and vice versa. I can't find how to do this anywhere in v20. The office hours used to be located under "User"/Settings/Schedule. Can anyone help point me in the...
    • cpe90
    • Thread
    • office hours officehours set to available during office hours
    • Replies: 2
    • Forum: SMB

  14. Reports on V20

    I'm here now because I have a similar issue like others. Is there an update regarding the call reporting? I finally upgraded to v20 last week after months of holding back so I could have support during our high season. But yesterday, I found out that the six weekly customs reports that we...

  15. When tapping on a phone number on a website or email, 3CX app is no longer an option to use

    Yes, I'd agree with you here. I thought Apple would trust you once your app was approved in the App Store, sort of. I guess not. :(
    • cpe90
    • Post #12
    • Forum: iOS

  16. When tapping on a phone number on a website or email, 3CX app is no longer an option to use

    Well, I guess I spoke too soon. Got too excited. I tried it from the Outlook app by tapping on a phone number in the email signature, and 3CX is not showing up (screenshot below), so I guess it only works from an "Internet Browser" app. I guess? :(
    • cpe90
    • Post #10
    • Forum: iOS

  17. When tapping on a phone number on a website or email, 3CX app is no longer an option to use

    Well, guess what? Since you mentioned "which WhatsApp/3CX was the most recent installed", I removed and reinstalled the 3CX app as a workaround, which FIXED it! All I know is I shouldn't have to do that, though, because I can honestly see how many dark stares I will get once I send the email...

  18. When tapping on a phone number on a website or email, 3CX app is no longer an option to use

    It works on iOS 15. I can see 3CX in the sub-menu. It's possible that the code needs to be updated for iOS 18?

  19. When tapping on a phone number on a website or email, 3CX app is no longer an option to use

    Here you go. And this is the screenshot from the iOS version you requested when we hit the phone number on the same page of our guest card. FYI, this is a web application. Thank you guys for helping.

  20. When tapping on a phone number on a website or email, 3CX app is no longer an option to use

    I'm sorry, I'm not following what you meant with the submenu. I'm using iOS 18.3.1, and they moved things around. I did search for "Call" in Settings, and the result is all over the place. Would you mind sharing a screenshot to find this submenu? But under Default Calling App, this is what I see.
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