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  1. When tapping on a phone number on a website or email, 3CX app is no longer an option to use

    I have tried it on IOS 15.7.1 and 18.3.1, and the results are the same. The only option I have is to dial from the native cell number. We have never had the issue before; we just found out about it today after doing an audit. Based on the feedback we are getting, it started sometime in 2024...
    • cpe90
    • Thread
    • ios app
    • Replies: 11
    • Forum: iOS

  2. Emailing Reports issue

    Hi guys, We have a weird issue. I have seven 3CX reports that worked great for a while when only one email is set under the "e-mail" box. However, once I added a second email address separated by a comma in the "e-mail" box in four out of seven reports, I started having issues. Yesterday was the...

  3. Grandstream HT812 Not Provisioning

    We are having an issue trying to program HT812 with the 3CX. Below is the HT812 info. Hardware Version: V4.0A Part Number -- 9610005040A Software Version: Boot 1.0.53.1 Core 1.0.53.2 Base 1.0.53.2 Prog 1.0.53.2 CPE 1.0.4.79 It has used the updated...
    • cpe90
    • Thread
    • fxs grandstream ht812
    • Replies: 4
    • Forum: Other

  4. 3CX Directory Contact not showing the business number field

    Okay, thank you. You are correct. It does show up and I can see it now. I think I see where the confusion is on our part. In the contact, each user will have two entities showing up under contact with the same name. 1. Their extension 2. Their mobile number They do not expect that the "direct...

  5. 3CX Directory Contact not showing the business number field

    Not the desk IP Phone if that's what you are referring to but the 3CX app on the iPhones or Droid. Is it still just the mobile number field that will show up? Do you have any suggestions on how to make the direct (DID) number to show up on the directory? Appreciate your help.

  6. 3CX Directory Contact not showing the business number field

    Is this by design that it only will show the Mobile field and not the Business number field? Our users kept requesting that they want to see everyone's direct phone number and not just the extension number so they can give it out to the external users. Is there a tips and tricks to do this on...
    • cpe90
    • Thread
    • contact book ios app
    • Replies: 5
    • Forum: iOS

  7. Microsoft 365 Integration stopped working all of a sudden

    I just want to update the thread. I have finally fixed the issue. The problem was the date/time on the 3CX appliance was out of sync with the correct date/time. Even after multiple restarts or shutdowns, it will not resync with the ESXi host. I noticed in the dashboard/system status that the...

  8. Microsoft 365 Integration stopped working all of a sudden

    Unfortunately, I'm not able to switch to our secondary ISP, as a lot of people are currently online. May I know what ports are being used by this O365 integration so I can investigate our firewall logs? I did run the firewall test on 3CX, and they are all pass.

  9. Microsoft 365 Integration stopped working all of a sudden

    Okay, let me try that. Thanks.

  10. Microsoft 365 Integration stopped working all of a sudden

    I did all the way to step 5, and it just stuck here ... We are running 18.0 (Build 939)
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