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  1. Evolute IT

    Hosted by 3CX: Price Decreases

    Great! I was worried lol we use the 3CX SMTP for all small customers who don't send lots of email.
  2. Evolute IT

    Hosted by 3CX: Price Decreases

    The way the article talks about emails in hosted vs self-hosted sounds like the SMTP won't be included in regular licenses at some point? "Email We will send out emails for you if you cannot configure M365, Google or a custom mailer. In self hosted you have to find your own email provider...
  3. Evolute IT

    XAPI 403 denied error

    There must be something wrong or misconfigured, because we use the XAPI daily and never get this error. It's usually console restrictions or bad config. Also, try both a system owner and client credentials on the different endpoints to make sure.
  4. Evolute IT

    XAPI 403 denied error

    Those are third-party projects. No one here will support these. If you need certainty, use cURL and your own code. The XAPI can change at anytime and libraries like this are not reliable long-term.
  5. Evolute IT

    V20 Update 9 Final: Redesigned Web Client & Smarter AI

    Clear your cache. It should be there just below General. Also make sure the user doesn't have "hide forwarding rules" checked.
  6. Evolute IT

    XAPI 403 denied error

    Which API login method are you using? And what version and license edition of the PBX do you have?
  7. Evolute IT

    XAPI 403 denied error

    Console restrictions?
  8. Evolute IT

    Solved Create contact automatically

    This is not the proper way to do it.
  9. Evolute IT

    Solved Create contact automatically

    DM me. We've done it many times in a specific way that makes it easy to enable/disable.
  10. Evolute IT

    3CX alternative to Gamma Inbound for out of hours divert scheduling

    Feel free to DM me and we can chat about this! We also build custom solutions if necessary.
  11. Evolute IT

    3CX alternative to Gamma Inbound for out of hours divert scheduling

    Do you prefer setting the forwarding (on-call) number manually or automatically? We can do the first one with 2 scripts, we done it a lot, and for automated it's possible as well with a bit more development.
  12. Evolute IT

    hundreds of "removed user" chat messages

    Nope
  13. Evolute IT

    3CX AI as first Level Support

    Will the CRM integration engine change to adapt to all of this, like templates will become obsolete? We maintain dozens of integrations so any alpha testing we can do, I'm here for it.
  14. Evolute IT

    Call Journal - Pre- API Call to enrich the data - possible?

    Dashboard > Activity Log > Settings, set to verbose. When done with a few tests, download the 3CX Support Info (Dashboard again), and check the logs/3cxSystemService.log file. Search for "CRM:" in it for easier navigation.
  15. Evolute IT

    Automated paging announcements

    You need to use a dialer CFD, which has its cons (need to be started manually everytime the service or the system is restarted, and cannot be monitored easily.) The easiest would be to use an IVR with prerecorded message, a paging group, and the XAPI to trigger a MakeCall between the two.
  16. Evolute IT

    3CX X Zoho CRM call flow

    Not natively but with a CFD and some tinkering it is doable. We done it for other CRMs.
  17. Evolute IT

    Transferring from Call Flow to Voicemail

    This uses parking orbits which can't guarantee which call is retrieved if there are more than 1 parked. Also, AFAIK, since v20 this doesn't work anymore due to how the calls are routed internally.
  18. Evolute IT

    Call Journal - Pre- API Call to enrich the data - possible?

    Chained scenarios. Check the other templates like HubSpot, they all do that. Use [Agent] or [AgentEmail], which is even better.
  19. Evolute IT

    How can I modify the SMS output for a generic SIP trunk?

    Unfortunately no, the format is hardcoded.
  20. Evolute IT

    How can I modify the SMS output for a generic SIP trunk?

    You'll need something to convert the request data. Check out AWS Lambda for this, it's free for 1M executions per month. Have AI build a small proxy to translate the requests. You'll need to make sure to return the expected data for 3CX too (message status, ID, etc.) The docs here can help...
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