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  1. Solved Restore not working - are there Restore logs and Backup logs

    We have a standby W10 host running latest 3CX app .. often after selecting a restore (of a backup from a Debian Linux setup), there is no confirmation email or failure message, but the restore is not working because the configuration is not updating to known settings of the backup. After a...

  2. Solved Call is dropped on failover from one Ring Group to another

    Eek .. there is a ring timer setting on the VoIP provider trunk and this was set to 20 sec .. all sorted now. Many thanks to you Chris for leading me onto the variable ring times path to prove this wasn't a failover thing.

  3. Solved Call is dropped on failover from one Ring Group to another

    yes absolutely .. there does not seem to be a time limit on answered calls .. will discuss with VoIP provider And the DNS setup I have .. is there any chance that the PBX is objecting to that? .. there is an error showing on the Dashboard "Error: IP address mismatch"

  4. Solved Call is dropped on failover from one Ring Group to another

    just a quick update .. I tried varying the ring times for each group, and find that the failovers are not limited, but the total ring time is .. I can go back and forward between two ring groups every 2 secs but the call ends after approx 25 sec, same for a 15 sec ring duration setting. We have...

  5. Solved Call is dropped on failover from one Ring Group to another

    ok fair enough leejo .. here is the log .. 01/20/2021 12:37:31 PM - [CM503003]: Call(C:7): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 192.168.139.101:5060 01/20/2021 12:37:20 PM - [CM503003]: Call(C:7): Call to <sip:[email protected]:0> has failed...

  6. Solved Call is dropped on failover from one Ring Group to another

    Our incoming calls to the main phone number go to one ring group, then fail-over if unanswered to a second ring group, then fail-over to a third, then to a voicemail. This works fine when testing internally ie dial the first ring group directly, and the call progressively falls over when...

  7. Solved 3CX mobile app internal calling makes two simultaneous calls when Outbound Caller ID is set

    Many thanks Frederick .. that indeed was the problem.

  8. Solved 3CX mobile app internal calling makes two simultaneous calls when Outbound Caller ID is set

    When placing an internal call with the 3CX app on one iPhone, another iPhone seems to be receiving two simultaneous calls - one call is coming from the internal extension, and the other call is coming from the "Outbound Caller ID" number of the calling extension. When the call is answered, the...

  9. Update multiple extensions - select interface

    I am wanting to change all IP phone extensions from the IP address to the my3cx interface ie Extensions - Phone Provisioning - IP Phone - Select Interface If I select multiple extensions then click on Edit .. the only option is to change "Network interface for registration and provisioning" for...

  10. Solved How to populate DSS or BLF keys on Fanvil X210 from 3CX interface

    .. well I think I just discovered how this works .. the first 10x DSS key settings from the 3CX management interface go to the 10 indicator keys on the phone, then the subsequent ones populate the so-called Function Keys of the phone. You can see this in the Fanvil X210 UI .. entries 11 and 12...

  11. Solved How to populate DSS or BLF keys on Fanvil X210 from 3CX interface

    We have 50x extensions in the business, and need to populate the right hand side DSS keys (3x pages of 32x BLF keys) on the Fanvil X210. In the 3CX management interface, on the BLF tab of the extension which has the Fanvil X210 provisioned .. the settings only seem to provision to the left...

  12. Solved Cannot backup to SMB share on AWS EC2 share

    Solved it .. you MUST HAVE a forward-slash at the end of the Network Path .. smb://<ip-address>/sharename/

  13. Solved Cannot backup to SMB share on AWS EC2 share

    Further update to this .. the Backup SMB Location cannot be set to any SMB server, even on the local network .. the error is always "Cannot connect to SMB" .. I don't think this is a question of credentials but more of connectivity? Format of network path should be this right...

  14. Solved Cannot backup to SMB share on AWS EC2 share

    Actually it seems to be a 3CX issue. With Debian commands as follows I can connect to the AWS EC2 share and list backup folder contents: smbclient -U username \\\\x.x.x.x\\3CX-Backup WARNING: The "syslog" option is deprecated Enter phonesystem's password: Domain=[EC2-name] OS=[Windows Server...

  15. Solved Cannot backup to SMB share on AWS EC2 share

    user 'phonesystem' ?? Don't think so, not sure what you are referring to there .. I was using the -U option in the smbclient command .. and on the Backup Location screen you get to specify a user .. did I miss something here?

  16. Solved Cannot backup to SMB share on AWS EC2 share

    3CX running on Debian Linux .. ... trying to back up to an SMB share on an Amazon EC2 instance but getting the error message "Cannot connect to SMB" in setting the backup location. I have tested the SMB connectivity using other computers, and have enabled SMB1 and checked SMB2 and 3 also...

  17. Solved Backup to USB drive on Debian Linux

    Solved .. the usb stick was formatted FAT32 which does not support permissions and the default was read-only .. changed the format to ext4 and the backup to USB now works. ext4 was the only format option I could get to work with the command "mkfs.ext4 /dev/sdb1" .. for some reason the ntfs and...

  18. Solved Backup to USB drive on Debian Linux

    Is it possible to log into the Debian Linux console with the phonesystem user? I just need the password .. is that available to inspect from the 3CX console?

  19. Solved Backup to USB drive on Debian Linux

    thanks for that .. I am logged into Debian with root, and battling with the chmod and cannot work how to add new permissions for the user phonesystem .. do I need to first create a user group maybe?

  20. Solved Backup to USB drive on Debian Linux

    Is it possible to back up to a local drive and specify a mounted USB memory stick for the Location? I get System.UnauthorizedAccessException error .. does that just mean I need to set new permissions on /media/usb? Here is what I did .. sudo mkdir /media/usb sudo mount /dev/sda1 /media/usb...
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