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  1. Solved Incoming PSTN calls to a Teams recipient will not disconnect after external caller hangs up

    Hi NickD, thanks for responding again to my first and second ever posts. I just did the test above and I can confirm that the call terminates in 3CX (i.e. Numbers of calls in use) immediately after the PSTN caller disconnects but the Teams session remains active. It's like Teams does not...

  2. Solved Incoming PSTN calls to a Teams recipient will not disconnect after external caller hangs up

    I'm back here today after self medicating yesterday i.e. I fixed my own problem on the same day that I posted. Our instance is version 18.0.1880 in Azure with the 3CX supplied domain of xxxx.my3cx.ca and we just got incoming/outgoing PSTN to Teams working yesterday. During testing, I...

  3. Solved Confused about FQDN for the SBC and generating a SSL certificate

    Another post falling in the category of "fixed it myself". Turns out nothing wrong with the certificate. I didn't realize that the outbound rules in 3CX still had to be configured as the PSTN calls are routing from Teams to the 3CX server. Once those were set, the calls completed. Hopes this...

  4. Solved Confused about FQDN for the SBC and generating a SSL certificate

    Thanks in advance for any advice. We have our instance in Azure with the 3CX supplied domain of xxxx.my3cx.ca. I understand that the FQDN of the SBC should just be sbc.<our email domain>. So a new A record was created for sbc.<our email domain> pointing to the same IP as the 3CX instance in...
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