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  1. Guillaume Bourgeois

    3CX Pro Trial while using AWS Chime

    Did you follow the procedure documented here: https://www.3cx.com/docs/sip-trunk/amazon-chime/
  2. Guillaume Bourgeois

    Starlink connected phones can't register with AWS Hosted 3CX

    You should reach out to Starlink for assistance. This clearly isn’t an issue related to the 3CX PBX. Starlink might already have a solution for this. You’re probably not the only one trying to make a SIP application or basic TCP/UDP communication work. My first thought was IPv6 because it's...
  3. Guillaume Bourgeois

    Call Processing Script - Multiple Script assign to one ressource

    I’m not sure I understand your question. If you need to use multiple scripts, you can simply structure your code within a single script by dividing the logic into separate methods, which can be executed in a specific order. Could you elaborate on your requirements? Can you share an example...
  4. Guillaume Bourgeois

    Starlink connected phones can't register with AWS Hosted 3CX

    Try disabling IPv6 on Starlink.
  5. Guillaume Bourgeois

    Transfer call from Trunk to Trunk

    What does your SIP URI look like?
  6. Guillaume Bourgeois

    API only returns 404 Not Found

    Have you tried reaching out to ConceptsWeb here ? Personally, I would start there. If they have documented the various parameters, it will save you a lot of time! It’s not that I don’t want to help, but I haven’t worked with the 3CX CallLog XAPI yet. I guided you regarding the string parameters...
  7. Guillaume Bourgeois

    Transfer call from Trunk to Trunk

    [CM503014]: Call(C:1988): No known route from Line:10031<<XXXXXXX to target: <sip:[email protected]:5060/UDP> Did you remove the phonenumber after 62, or was it never added?
  8. Guillaume Bourgeois

    API only returns 404 Not Found

    callTimeFilterFrom= and callTimeFilterTo= are strings value, so you need to specify '' if they are empty.
  9. Guillaume Bourgeois

    Transfer call from Trunk to Trunk

    To this callflow ..
  10. Guillaume Bourgeois

    Transfer call from Trunk to Trunk

  11. Guillaume Bourgeois

    Intermittent Inbound Call Audio Issue

    Flow sequence in Wireshark provides an overview of your call sequence. It may not display all the information for various reasons. You need to analyze the contents of the SIP packets by applying a time-based filter only. It's possible that the audio is being sent to the wrong UDP port by...
  12. Guillaume Bourgeois

    Transfer call from Trunk to Trunk

    Instead of using the SIP URI function in Freshworks, use the Click2Call API Edge/Chrome extension. This way, agents can dial directly from their 3CX application by clicking on the phone number in Freshworks. There's no need to route a call into 3CX only to send it back out immediately. Not...
  13. Guillaume Bourgeois

    Transfer call from Trunk to Trunk

    Alright, so far, so good. Why does the CRM need to route the call through 3CX only to exit immediately without any interaction? Isn't the CRM supposed to call directly through the SIM gateway ? What's the name of the CRM?
  14. Guillaume Bourgeois

    Transfer call from Trunk to Trunk

    From what I understand, what you're trying to do resembles an unsecured DISA. I don't recommend this because anyone could send a call to your trunk and route it externally instead of directing it to a 3CX DN. The issue is that 3CX is a PBX, and you're trying to use it as a softswitch. Don't...
  15. Guillaume Bourgeois

    V18 - V20 Update - Departments ?

    Oh, and did I mention that Step #1 is important? If you don’t have the owner access, you won’t be able to manage the system anymore. Just to be sure I said it: Step #1 is extremely important. I might sound like I'm teasing :) , but if you knew how many updates are done without the user having...
  16. Guillaume Bourgeois

    V18 - V20 Update - Departments ?

    Steps 3 and 4 must be completed after the update. But I suggest noting down the information for Step #5 before proceeding with the update. And another very important point: Step #1 is the most crucial of all; without it, you may find yourself locked out of your PBX, unable to access it...
  17. Guillaume Bourgeois

    3cx Management Console Hacked

    You are still on V18. So, try logging in with your extension number and password. You might have assigned yourself "Administrator" rights for the management console. If that doesn't work and you haven't saved the backup outside of the PBX, you'll need to open a support ticket with 3CX...
  18. Guillaume Bourgeois

    3cx Management Console Hacked

    First, you need to verify if this is the case. Log out and navigate to the page where you normally access your management console. Take a screenshot and share it ( Do not share your FQDN publicly. )
  19. Guillaume Bourgeois

    3cx Management Console Hacked

    Is your PBX on version 20 or 18? In version 20, the management console no longer exists, and you can’t log in with a username like “admin” (root user). You need a user with the Owner role, which will provide access to the “Admin” tab at the bottom left, above “Apps”. If you believe you’re on...
  20. Guillaume Bourgeois

    Reports on V20

    Filter If your provider is sending the calls correctly, they should be delivering the caller ID in the +E164 format. This way, all external numbers will start with “+”. Filter by numbers starting with and choose “+”. TIME schedule The schedule is now global. All reports use the same time to...
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