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  1. lancerichards

    3CX AI as first Level Support

    I built a middleware this week for a client using the 3CX API, 3CX C# Call Script and a Zoho API hooked in to the AI Receptionist. Took a bit of tinkering but was largely done in 4 hours. Call comes in > IVR > 3CX AI Receptionist > Call Script > Middlewear Process > Ticket Created with...
  2. lancerichards

    Queue Manager Service "crash"

    They're the worst kind of bugs to trace. You sit there and wait and wait and wait and you give up, turn of verbose logging and it happens. Always the way :P
  3. lancerichards

    Queue Manager Service "crash"

    Yeah, more than enough processor, RAM, disk. HTOP shows it's sitting there twiddling it's thumbs most of the time.
  4. lancerichards

    Queue Manager Service "crash"

    Thanks mate - we're already doing that but not seeing any deadlocks, OOM, memory leaks, dead processes. It's literally one or two people just stop getting calls - they're in the queue, everything looks AOK. Remove, re-add - All OK. So today when I intercepted a support case, we restarted the...
  5. lancerichards

    Queue Manager Service "crash"

    Hi @KyriacosS_3CX We've probably had calls on it for about 2 months. So it would have been U7 and U8. All fully patched. I just managed to intercept a support ticket today and was able to assist the tech on it before they went too far down the rabbit hole. Are logs retrospectively going to...
  6. lancerichards

    Queue Manager Service "crash"

    Hi Team We've noticed a rise in tickets where customers complain "I'm in the queue but my phone isn't ringing". We have done the whole, remove and read to queue, but have tracked it down to the Queue Manager Service is ultimately crashing, hanging, not processing etc. Is there some sort of...
  7. lancerichards

    Department Membership Not Respected

    @nikolascx has this been resolved in U9 RC3?
  8. lancerichards

    3CX AI as first Level Support

    We have worked on something similar for a customer and this is where my idea for having 3CX implement MCP connectors came in. https://www.3cx.com/community/threads/ai-receptionist-to-mcp-server.137285/ If all the external systems you need to connect to can be done via API or MCP, then pushing...
  9. lancerichards

    Fanvil v64 v2

    We had so many issues with Fanvil v64 - they all went in the bin.
  10. lancerichards

    Yealink T7x Out of Box Experience

    This has been working beautifully @N_G has saved many hours of manual firmware loading! :) Thanks again
  11. lancerichards

    AI Receptionist to MCP Server

    Awesome @nikolascx can't wait to see the MCP functionality.
  12. lancerichards

    ElevenLabs Voice Engine

    Awesome! Can't wait to see it @N_G
  13. lancerichards

    Queue VM to Match Destinations

    Hi Team We are loving the VM on a queue - saves the extra user. What we would love now is a VM on the queue to match the destinations No Answer Closed Break Holiday That way, you are not having to manage more than 1 voicemail box and it follows similar to a user having different greetings...
  14. lancerichards

    Fallback on AI Failure

    We were working with a customer on their AI Agent. It was all working perfectly and then stopped working and just dumping the call. Upon investigation, it seemed they had hit the context limit within gpt-realtime-1.5 and that was the root cause. But it got me thinking, rather than dumping a...
  15. lancerichards

    Multi-Tenant - Hold & Park Music by Department

    Hi Team After we got the phone book by department, I would have thought the next logical thing would have been hold and park music by department. This would be one of the things we get asked for every day. We have lots of small customers (5-10 endpoints) where mulit-tenant has been an absolute...
  16. lancerichards

    GPT-Realtime-2

    Hi Team Is GPT-Realtime-2 going to be available in the final U9 release? Best, Lance
  17. lancerichards

    AI Receptionist to MCP Server

    Hi Team As we roll out more and more 3CX AI agents, we are finding there are times where being able to connect 3CX to a MCP so that calls can be in context would be really useful. This can be for speaking to a customer by name, looking at their CRM record, looking at existing tickets and...
  18. lancerichards

    ElevenLabs Voice Engine

    To be clear @N_G I was referring to the voice agent not the transcription engines with ElevenLabs and Assembly too :) The transcription with OpenAI and Grok is pretty good :)
  19. lancerichards

    Department Membership Not Respected

    Tested in RC and same issue with the department not being respected.
  20. lancerichards

    ElevenLabs Voice Engine

    Thanks @N_G :) The $ for some customers isn't as much of a concern as having the localised voice. The OpenAI voices currently aren't very "natural" which seems to be the common feedback. I'll take a look at Grok to see how that looks too :)
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