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  1. lancerichards

    IP phone for blind people.

    Most blind people would use something like Jaws as a screen reader. So as long as the app is Accessibility friendly, you should be fine.
  2. lancerichards

    GPT-Realtime-2

    Sounds much better. :) Well done team.
  3. lancerichards

    V20 Update 10 Alpha: MCP, AI Server & More Admin Control

    Answered my own question. Looks like PWA is good, Mobile will no doubt come in time.
  4. lancerichards

    V20 Update 10 Alpha: MCP, AI Server & More Admin Control

    Great release 3CX Team! Just to confirm, Department-specific Music on Hold - this is on hold only and not Park? For the "Users with multiple assigned DIDs can now choose which number to use when placing an outbound call from supported 3CX Apps." - I don't see any options in the PWA or iOS app...
  5. lancerichards

    Department Membership Not Respected

    Amazing! Thanks @nikolascx :)
  6. lancerichards

    Fanvil v64 Update Loop - 3CX 20 Update 9

    Hi @JohnS_3CX Unfortunately, Fanvil Support are less than helpful. I note they are not even active in the forums any more. Rename the extension to .z to upload to the phone. This is the only tested and working version which is working with the 3CX Routerphone Firmware without lag. I would...
  7. lancerichards

    Intro Message on User DID

    We have a requirement for a lot of customers where they have a DID, but they need to have a recording message before the call is connected to be compliant. What we're looking for is like the intro message on a queue, so that you can drop the "Your call is being recorded" message before the...
  8. lancerichards

    Fanvil v64 Update Loop - 3CX 20 Update 9

    Sorry @NikolasA_3CX I think you have misunderstood. These are existing phones already provisioned for some time, out in the field which every hour or so this is what is happening.
  9. lancerichards

    Fanvil v64 Update Loop - 3CX 20 Update 9

    Neither. The phone is obviously hitting the provisioning URL and trying to download the new firmware and going in this loop. We started getting calls about it after U9 went through on the weekend. We're just doing some further testing with a manual update via 3CX to see if that resolves it but...
  10. lancerichards

    Delay in call response on hosted 3CX - Fanvil V64

    We spent hundreds and hundreds of hours on this with Fanvil constantly blaming 3CX's binary rather than actually making sure their hardware wasn't the issue. We were able to clearly demonstrate the issue was a CPU/Memory issue. When we then asked them for compensation for misleading us in the...
  11. lancerichards

    Fanvil v64 Update Loop - 3CX 20 Update 9

    Hi Team We are seeing in Update 9 V64 going in to a boot loop Downloading... Upgrade Failed! It keeps trying and does not succeed. I don't have much faith in Fanvil testing their firmware releases.
  12. lancerichards

    Delay in call response on hosted 3CX - Fanvil V64

    This is a known Fanvil v64 issue. They do not have enough CPU / Memory to be able to run the 3CX Firmware for the Routerphone and slowly, debrain themselves with the delay you're referring to. If you ask Fanvil for 2.12.21.6 - This is known to have fixed the issue you're reporting. I am not...
  13. lancerichards

    Security Update: HTTP/2 BOMB Vulnerability Mitigation

    For most organisations, it really depends on what their patch management / risk management looks like. Years ago, it used to be the whole wait til patch Tuesday, have a sample set, then roll the next set, then a main deploy. These days, with zero day, you just can't risk that anymore. You need...
  14. lancerichards

    Security Update: HTTP/2 BOMB Vulnerability Mitigation

    Perhaps worthwhile looking at an option to have daily update as a schedule for high severity updates to ensure these CVE's are looked at more regularly than a weekly schedule? (ie different schedule for 3CX updates to critical CVE updates).
  15. lancerichards

    3CX IA Receptionist Appointment Management

    Great! Can't wait to play with it @nikolascx
  16. lancerichards

    3CX AI as first Level Support

    This is what we've done so far for another customer. This was just a dummy ticket I did for this example. Call comes in AI Agent Answers On Transfer it will open the ticket and scaffold the ticket with a summary until the full transcription is done.
  17. lancerichards

    3CX AI as first Level Support

    Hi Michael I am working on something which will be able to sit between any ticketing / crm system, but at this stage, I have it working with Zoho as that was the customer we had the initial request from. Next will be Autotask and Connectwise - I'm working with a few local customers to get that...
  18. lancerichards

    Department Membership Not Respected

    Hi @nikolascx My view, is if you select a department, it respects the boundaries of that departments, no different to a Trunk which is tied to a department. Currently, as you have identified, July A in Sales and Judy B in Support both come up when you ask to speak to Judy. At present, it says...
  19. lancerichards

    3CX IA Receptionist Appointment Management

    I think MCP is just one part of this solution @nikolascx - That will allow for lookup of data like API, but I'm not sure it will make is conversational with mid-stream write back as that currently executes based on a script where the trigger is on trunk or on dial code - so perhaps looking at...
  20. lancerichards

    3CX IA Receptionist Appointment Management

    Using a 3CX Call Script and some Middlewear to do the API hooks to the meeting provider shouldn’t be too hard. As long as the calendar provider can return the data as something like JSON which you can then parse back, it will be able to deal with it. The biggest issue at the moment is 3CX...
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