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  1. SIP > Outbound Calling > Configuration

    Is your Twilio SIP trunk showing as connected, i.e. Trunk Up on the dashboard? If yes, then it may be an issue with your Outbound rules. For example, in my setup, I have the Outbound rules shown in the attachment. Do your rules look similar?

  2. Call Flow with Extension Transfer

    Am new to CFD, so trying to start simple. Have a current design where the call is answered, a greeting is played, then a time condition handles in-hour, out-of-hour, and holidays in terms of routing (please see attachment). What I'd like to add to it is the ability to ask for an extension...
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