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  1. jcostlow

    HT802 Firmware

    Sorry for the delay and thanks! I will do this with the others. Carrier ended up telling me fax over their trunks isn't supported so we changed the ATA from being a 3CX fax extension to carriers solution.
  2. jcostlow

    HT802 Firmware

    We have a few customers who are using an HT802 for faxing and one of them started having issues. I went to upgrade the firmware manually from the web UI but Grandstream no longer allows it to be updated this way. Is there way to push the firmware from 3CX like the IP phones? I can change the...
  3. jcostlow

    Upgrading Azure-hosted Linux ver16 to ver18

    Make sure you have a backup and then login to the management console and go to Settings >> Updates. It will update you to v18 and Debian 10.
  4. jcostlow

    Solved Unable to 3CX to Start

    What does the windows event viewer show when the services fail to start?
  5. jcostlow

    No Ring On-Net Calls

    I have updated my ticket with them and will keep you posted. This only happens when calling other Net2phone customers. I get 183 or 180 and ringing if I call from my net2phone account to another carrier. But if I call from my net2phone account to a customers net2phone account there is no...
  6. jcostlow

    No Ring On-Net Calls

    I don't hear anything once the call is placed. It is just dead silence until a person or VM/DR answers. Below is what is in the 183 before receiving a 180 I will update my ticket with Net2Phone and see if they will tell me why they send 183 before 180
  7. jcostlow

    No Ring On-Net Calls

    I have made a ticket with the SIP trunk provider as when we make on net calls to other customers there is no ringing until answered. At first we didn't care but as we have moved more customers over they are noticing and think the call isn't going through since there is no ringing. Net2Phone...
  8. jcostlow

    Directory Names Reversed

    You change how they are displayed by logging into the 3CX management console and going to Advanced >> contacts >> options
  9. jcostlow

    Set a Static Outbound Mask Number

    If the carrier supports clip no screening you can make your outbound rule apply the caller ID. https://www.3cx.com/docs/manual/sip-trunks/ Would need to be in whatever format the carrier expects calls in. I.E. 10 digit, 11 digit or E.164
  10. jcostlow

    Solved D735 Firmware Upgrade Fails

    Thanks. I sent a firmware update to the phone before rebooting and it updated successfully. I didn't check the DNS as I had set it up a while back and didn't think anyone would delete it but this is one of our few clients on break/fix instead of monthly managed so their in house IT must've done...
  11. jcostlow

    Solved D735 Firmware Upgrade Fails

    Thanks! I was using split DNS but after you asked that I did an nslookup and it wasn't resolving the internal IP. Checked the AD domains DNS and someone deleted my zone. After recreating the zone, pointing to the local IP, clearing dns cache and browser cache the web browser gets redirected and...
  12. jcostlow

    Solved D735 Firmware Upgrade Fails

    That is my bad I should've mentioned I have tried with phones that have the custom template and default 3CX templates. That string does say http on port 5000 but when I go to it I get redirected to https. When it redirects me the port stays on 5000 instead of going to 5001.
  13. jcostlow

    Solved D735 Firmware Upgrade Fails

    3CX Version, 18.0.2.315 Server OS, Windows 10 Pro Is the 3CX Server Hosted and where? On-premises IP Phone Make/Model/Firmware version, Snom D735 10.1.73.16 Provisioning Method: Local Trunk Provider or VoIP Gateway Make/Model, Net2Phone Has the Firewall Checker passed: YES Are custom Phone...
  14. jcostlow

    Blocking 3CX Management Console from public

    Only Gold, Platinum, Titanium Partners and Premier Customers can contribute ideas. https://www.3cx.com/blog/news/exclusive-voip-forum/
  15. jcostlow

    Blocking 3CX Management Console from public

    You can restrict it by going to Security >> Console Restrictions.
  16. jcostlow

    Solved Can't direct calls to a Digital Receptionist as an extension

    Glad you got it! It threw me off the first time as well.
  17. jcostlow

    Solved Can't direct calls to a Digital Receptionist as an extension

    Are you logged in as the global administrator or a user with admin rights? It should show up at the bottom of the list if you are signed in as the global admin. You will see an A in the top right corner if the global admin.
  18. jcostlow

    Solved Invalid Email Address - using more than one email address v18

    I can't speak on the policies since we are an MSP and typically manage everything for a customer but @VoIPTools might have something to help in the meantime.
  19. jcostlow

    No Sound on incoming and outgoing calls with 3CX cloud hosted after upgrade

    You might want to remove that picture and edit so that your URL isn't listed. Can the windows 10 computer resolve that URL? If you try to open the management console in chrome do you get the login page? Just asking in case you have a local domain or DNS and the split DNS is still pointing to...
  20. jcostlow

    Post O365 Integration - User's softphone "flashing" when queue call comes in. Unable to answer

    If you have the calendar to sync status enabled and they were marked busy that would cause them to not get calls. Did you notice the presence state in 3CX? You can exclude them from the calendar to sync status if you want everyone else to keep using it or turn it off but leave sync & sign in.
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