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  1. Manually set a whole ring group to "On a break"

    Hi Keith, Thanks for answering. I did see that they can do it if they individually set each user to DND, but for this particular customer I don't think that would be ok. There are only 3 users in the group but one of them is using the 3CX app on a mobile and therefore may not be physically...

  2. Manually set a whole ring group to "On a break"

    Our customer has got calls coming into a ring group with 3 members. They want to have the ability to randomly set the whole ring group to an away status, such as "On a break", whenever they want to. For example the manager may walk in at any time and call a meeting, and they want to be able to...

  3. Trouble adding a system to our partner account

    Ok thanks Nicholas, so when I take the backup from the V18 I do need to include the FQDN and everything else in that backup? Just checking to make sure I've understood correctly.

  4. Trouble adding a system to our partner account

    Thanks everyone for all the help so far with this one. I think one problem we face is that we aren't able to update the system at all because it's not licensed, therefore cannot go to U8A or U9A. Unless there is some way of doing it that I am not aware of? Agreed, I think the best way forward...

  5. Trouble adding a system to our partner account

    Hi all, One of our customers has a series of locations, each with a 3CX system installed on the premises. We took over their support from another partner some time ago. Most of their systems have been successfully added to our partner account and I can see them under "My Systems" on the 3CX...

  6. Accidental activation of a customer's backup in a VM

    It looks like it's ok now following me switching to dynamic, restarting the services, and switching back to static again. Thanks very much @ConceptsWeb and @Guillaume Bourgeois , you really helped me out. If anything further happens I will update this thread. Thanks!

  7. Accidental activation of a customer's backup in a VM

    Ah ok, thanks @Guillaume Bourgeois . I am trying that now. Yes the VM is shut down and I won't be starting it up again. I will update again shortly once services are restarted and I've switched back to static.

  8. Accidental activation of a customer's backup in a VM

    Ok thanks, the correct static IP address is in there and I had already tried switching to dynamic and back to static as I'd seen somebody mention that procedure elsewhere, and for me it didn't seem to make any difference, however as you've said that it can take up to 6 hours to update the...

  9. Accidental activation of a customer's backup in a VM

    Refreshing the license details via the dashboard doesn't seem to have made any difference. If I ping the FQDN it still resolves as the wrong public IP address. I guess it will maybe just take a while for the DNS records to update? Or do I need to restart the services, or even reboot the physical...

  10. Accidental activation of a customer's backup in a VM

    I have been able to browse into it locally from one of the servers on site without having to reboot it. I will refresh the license and see what happens.

  11. Accidental activation of a customer's backup in a VM

    Thanks @ConceptsWeb , Currently I have remote access to servers on the premises however when I browse from there to the internal address of the 3CX server, I see the login page but when I try to log in it says Server Error. I'm not sure if that's maybe because of the problems I've caused. Yes...

  12. Accidental activation of a customer's backup in a VM

    Hi all, I hope somebody can help me out please because I've caused a problem I think. We've got a customer who's got a v18 system running on Debian on a bare metal HP server. It's not a virtual machine. We are working on upgrading them to v20 and as part of that process we have taken a full...

  13. BLF/Sidecar expansion module on T43U

    Hi everyone. I've recently installed a V20 3CX system and have added a Yealink sidecar/BLF expansion module onto a Yealink T43U. I have never had to deal with one of these expansion devices before so I am not familiar with them at all. It is connected to the phone with the provided USB cable...
    • PBX_Programmer
    • Thread
    • blf dss expansion ksu programming sidecar t43u yealink
    • Replies: 5
    • Forum: Yealink

  14. Making an already deployed T53 into a router phone

    Ok thanks, I did see that, but I assumed that the handset would ask for the admin password to perform the factory reset action. Similarly, the location also has 2 Yealink DECT handsets which are already programmed to connect via a different router phone set up at the same location but on a...

  15. Making an already deployed T53 into a router phone

    Thanks @TheodorosG_3CX , I feared that may be the case. I am not sure that the end user will be able to factory reset the handset so I will most likely need to go there physically. If I can gain browser access to the T53 remotely then would I be able to factory reset it from within the web...

  16. Making an already deployed T53 into a router phone

    Hi, I've got a T53 handset which has already been provisioned and has very recently been installed in a remote location. It is not currently set as a router phone/SBC, but I now need to somehow make that handset a router phone. I can't see an option to do that on the 3CX side unless I've missed...
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