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  1. Fanvil Technical Support

    Fanvil Door Phone Questions

    1. Maybe you can consider using NVR to record the video of the door phone. 5. Haven't tried it. It is recommended to conduct an actual test.
  2. Fanvil Technical Support

    Any Cordless VOIP Phones

    How about our LINKVIL Products? You can find relevant device information on our official website. https://www.fanvil.com/linkvil/index.html
  3. Fanvil Technical Support

    Call log issue with V64/V63

    Hi Thank you for reporting the issue. Please send me the Fanvil Ticket number or the email subject. I will track it internally and push for the resolution of this problem.
  4. Fanvil Technical Support

    Needed: WiFi Setup for Fanvil V65 Phones with 3CX

    Regarding the MAC address: Only the MAC address of the Ethernet is used as the unique identifier. It is not recommended to deploy 3CX under Wi-Fi because 3CX considers Wi-Fi to be less stable.
  5. Fanvil Technical Support

    Fanvil i18s - Cisco port suspended

    Hi I'd like to know from you what problems the port suspension will cause to the device. For example, will it result in the inability to access the network? In addition, I suggest that you also try to enable and save the syslog function of the i18S during subsequent tests.
  6. Fanvil Technical Support

    Fanvil V65 Answer Speaker Button dials # when pressed

    Hi For the V62 ，I can confirm that this device also has a hardware issue and is eligible for an RMA. Additionally, regarding the RMA, we usually respond as soon as possible after receiving an email or a Ticket. If possible, please confirm with the Vendor how they contacted Fanvil. If it was...
  7. Fanvil Technical Support

    Fanvil V65 Answer Speaker Button dials # when pressed

    Hi Please also kindly share the video .
  8. Fanvil Technical Support

    Fanvil V65 Answer Speaker Button dials # when pressed

    I can confirm that this is a hardware issue with the device and it is eligible for RMA.I would like to know which country you are in, and where did you purchase the device from? You can contact the corresponding purchase channel to initiate the RMA process.
  9. Fanvil Technical Support

    Fanvil V65 Answer Speaker Button dials # when pressed

    Could you please share the SN/MAC number of the device with me and record a video of the issue occurring? I will try to determine if it is a hardware problem.
  10. Fanvil Technical Support

    Custom Templates not applying. Everything looks ok but old Template stays in place

    Hi I have a few questions to confirm with you. 1. Is your model X3U or X3Upro? And what is its current version number? 2. Which functions or configurations would you like to modify through a custom template? And what changes did you make to achieve this? 3. Could you share your modified...
  11. Fanvil Technical Support

    Disable Volume Keys

    Thank you, if you have any other questions, please feel free to contact me.
  12. Fanvil Technical Support

    Disable Volume Keys

    Hi Sorry, I couldn't find a similar feature. I suggest that you strengthen the training and management of personnel, such as establishing some policies, which might help better avoid these issues.
  13. Fanvil Technical Support

    Issues with Fanvil i10S Doorphone – DHCP Option 66 and Webserver Access

    Hi Just to confirm one thing，when you try to accesse 10.10.29.92， is it http://10.10.29.92/ or https://10.10.29.92/ ？ If it's the former, have you tried the latter? Because typically, after 3CX successfully deploys to a device, its protocol changes from HTTP to HTTPS. When you reset the...
  14. Fanvil Technical Support

    Disable Volume Keys

    I have found this configuration, and I suggest you test it to see if it meets your needs. Hope it will be useful to you. "Phone setting" -> "Feature" -> "Disable Mute for Ring".
  15. Fanvil Technical Support

    Disable Volume Keys

    Hi Could you please let me know which model you are referring to? By the way, could you describe your requirement background? Since volume adjustment is a standard feature, few customers request to disable it.
  16. Fanvil Technical Support

    Fanvil H3 Firmware Upgrade Fails through 3CX

    I would like to know if you have considered methods other than deployment through 3CX. For example, DHCP option 66, or Fanvil's FDMCS system?
  17. Fanvil Technical Support

    Fanvil X4 removing STUN from config file

    Hi What does "Out of the support scope" specifically refer to here? Will it affect the use of any functions on the device?
  18. Fanvil Technical Support

    Wireless headset recommendation for X210

    I have attached some Bluetooth headphones that are compatible with the device for your reference.
  19. Fanvil Technical Support

    Intercom not working on H2U-V2 Fanvil Phone

    I didn't see your settings; perhaps they were lost due to some network issues? I'd like to confirm, have you enabled the auto-answer feature in the following position on the H2U? Or are you trying to configure multicast functionality? I suggest you carefully check whether the multicast...
  20. Fanvil Technical Support

    Fanvil i18s 802.1x EAP-TLS

    Hi Yes same for PA2S.
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