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  1. Reject an incoming call in order to make an outbound call

    Thank you both for your suggestions. It does sound like Ring Groups would be more suitable in our situation if it will allow agents to reject the calls. Assuming we do want to stick with the "ring all" strategy, are there any disadvantages of opting for a Ring Group over a Call Queue (loss of...

  2. Reject an incoming call in order to make an outbound call

    Thank you for getting back to me. The agents in question only use the Snom phone handsets, and not the web client or desktop app. They are administrative staff that take calls but are also customer facing, and hence may need to make an urgent outbound call if an emergency arose. Are there any...

  3. Reject an incoming call in order to make an outbound call

    We are experiencing the following issue... We have a handful of extensions in a call queue that are set with a 'ring all' polling strategy. We need to have the ability for an agent in this call queue to be able to reject an incoming call (on their handset), and make an outbound call. This...
    • cbsc
    • Thread
    • call queue outbound call rejected calls snom d865
    • Replies: 6
    • Forum: Phone System / PBX
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