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  1. SY

    Call Control API Error

    Incorrect sentence. ActiveConnection is not "between" them, it is the one of them
  2. SY

    CFD - Logging question

    Look on REST Call Control API. You can create your own web application (outside of PBX) and interact with callers directly using REST Call Control API. Effectively, your application will implement interactions with caller (menu logic), collect/handle DTMF input and store information as you will...
    • SY
    • Post #11
    • Forum: SMB
  3. SY

    Time in new CDR records

    there are fields which are explicitly specifying exact time stamps of each connection(cdroutput record) - cdr_started_at, cdr_ended_at, cdr_answered_at. The call flow is started by cdr with call_init (creation_method) . the cdr_started_at is the time when call flow has started. the call flow is...
    • SY
    • Post #2
    • Forum: Other
  4. SY

    Routing calls based on office hours and holidays - help

    @GMark The original message was posted because I accidentally pressed Ctrl-Enter. I have fixed it,
  5. SY

    Routing calls based on office hours and holidays - help

    @GMark Additional check for "out of office" is looking redundant because timeBasedroute.reason should be already provided according to the destination settings. I think it will be enough just to change if (timeBasedroute.reason == CallControlAPI.DivertReason.Holiday) to if...
  6. SY

    Queue Ring Time not working correctly

    Queue waits for specified polling timeout but if agent (or its device) does not agree and rejects the polling call, queue goes to the next agent.
  7. SY

    Recovering information from previous backups

    The agents of <RingGroup> and <Queue> are listed in <Members> node
  8. SY

    iLBC codec

    Just a note: The difference between 20ms and 30ms modes in iLBC is not "50% more delay", it is just additional 10ms to the "common delay".
    • SY
    • Post #4
    • Forum: iOS
  9. SY

    Simple setting of Forward profile

    Few comments regarding setStatus.cs. 1. remove call to Refresh() method. It is not necessary and executes expensive procedure which does nothing helpful in the method. 2. The snapshot, which is taken from PhoneSystem.GetDNByNumber(), is used locally. So the snapshot can be disposed right after...
  10. SY

    Poor call quality, choppy, massive delays

    Sorry, but table does not show how codecs were really negotiated and what was really delivered over network. The goal is not "to remove codecs to patch problem", the goal is to understand what is going wrong and avoid problem either on 3CX side, or report it to the other side of connection.
  11. SY

    Poor call quality, choppy, massive delays

    Problematic cases can be easily investigated if wireshark capture of network traffic (taken on PBX host) will be provided. one of the reson of - "Upsampling" the RTP stream from G.711a to G.722 adds a lisp and a "computerish" sound is the situation where one side of conversation thinks that...
  12. SY

    SECURITY Issue - 3CX Windows Client in CTI Mode connected to Yealink T46G

    Hi Julian, traffic is addressed from host A to host B in local LAN. Could you please describe topology of the LAN where host C(low-privileged employee) will be able to see (capture) traffic between A and B? Thanks
  13. SY

    Call Disconnet-Forward to External Number via VoIP Provider

    Re: Call Disconnet-Forward to External Number via VoIP Provi Unsuccessful call scenario: Initiator of call is Patton gateway. The gateway has disconnect the call right after destination (provider) has requested "early media" channel. You need to check patton gateway logs to find exact reason...
  14. SY

    Forward to mobile phone

    Quick fix: Open Settings->Advanced->Custom parameters tab filter by - enter ALLOWNOSDPIFBOUNDTOMS You will see one line in the list of parameters Name ALLOWNOSDPIFBOUNDTOMS Value 1 You need to change Value to 0 press Apply or OK button. Restart is not required.
  15. SY

    V12 Presence Information is missing some Extension Groups

    Re: V12 Presence Information is missing some Extension Group Hi, "Publish group presence information to all company users" does not override explicit settings of group membership. Looks like those extensions are the members of those groups and group membership is defined as "Can see group...
  16. SY

    External parties can't join conference calls in V12

    Kindly, check audio stream from the gateway. Does it contain "inband" (audio) DTMFs? Thanks
  17. SY

    3CX Config API

    Ok, last question: if call is rejected from mobile phone, does it continue to ring on PBX?
  18. SY

    3CX Config API

    Hi VoidRunner, two small questions. Just to have complete picture. What is happening if mobile phone is disconnected from mobile network or turned off or busy? Does call continue to ring on PBX extensions?
  19. SY

    3CX Config API

    Hi VoidRunner, Sorry, but this description is not so clear. What is the concrete problem? 1. Mobile phone stops ringing when PBX rejects the incoming call or 2. Mobile phone does not ring if PBX rejects the call too fast
  20. SY

    Hold Music goes dead

    Where from call is coming? Is it Gateway or VoiP provider? What is the settings of Gateway/Voip provider? PBX delivers audio=? Supports Re-Invites=? Supports Replaces=? Do you have this problem in case if you call this Digital receptioninst from an extension and choose the same option? Please...
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