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  1. NatalyS_3CX

    New AI Features and Extension Fair Usage

    Hi @Infinitel, The update aims to ensure fair and consistent use of extensions across all industries, including hospitality. While some hotels previously operated with higher extension ratios, this 1:5 guideline better reflects the complexity of these environments. Hotels typically manage...
  2. NatalyS_3CX

    Number of extension digits for SMB

    Hi there! Yes, that's correct. SMB and 3CX Free can be installed in less than minute from your portal so you just have to configure the system for your client. With that on mind there are some things that needs to be automated like the digit extension which are 5 digits and randomly assigned to...
  3. NatalyS_3CX

    How to create a personal 3CX forum user account?

    We will check about this article, Thank you for the heads up. In regards to the fact that a customer can only have one account in the forum, these are our politics.
  4. NatalyS_3CX

    How to create a personal 3CX forum user account?

    If you intend to create a new forum user (new customer account) associated with your current subscription, I'm afraid this is not possible, perhaps in the past but not anymore. Only one forum user (customer account) can be associated with a subscription. You can create a new customer account to...
  5. NatalyS_3CX

    How to create a personal 3CX forum user account?

    That warning message is because currently, you don't have a subscription linked to that new customer account. You can perhaps create a free account from your customer portal so you will be able to post in the forum. Keep in mind that specifically in the category Phone System / PBX, you can only...
  6. NatalyS_3CX

    How to create a personal 3CX forum user account?

    Yes, the customer account is the same as the customer portal and this is linked to your 3CX subscription. Basically, you can log in to the forum/customer portal using the email address registered in your 3CX subscription. As I mentioned above, customer portals don't have the option to add new...
  7. NatalyS_3CX

    How to create a personal 3CX forum user account?

    Hi there, The option to add new users is only available on partner portals for the users with the role "owner". Any new user added from there will be part of the partner account. If you're trying to create a customer portal not linked to the partner account you can register here with your...
  8. NatalyS_3CX

    Changing license key for existing 3CX with a different key

    Hi Gurei, As @ConceptsWeb mentioned, you have the option to replace the license key in your management and admin console. Keep in mind that when you use the option Replace License Key as mentioned above, not only the configurations are "moved" to the new commercial key but also the...
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