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  1. Fanvil Technical Support

    Fanvil W611W logo

    I have attached a standard image for your reference. You may modify your image according to its format. Alternatively, you can also send your image to me, and I will make the modifications and send it back to you.
  2. Fanvil Technical Support

    Fanvil PA3 Logging

    The two places are the same; here, a window is simply provided for you to view the current log.
  3. Fanvil Technical Support

    fanvil x6 Stuck on loading screen

    Sorry for the inconvenience. Could you please leave your email address and we will arrange for someone to check it for you. If it is inconvenient, you can also send an email to [email protected] and someone will check it for you. Thanks
  4. Fanvil Technical Support

    Fanvil PA3 Logging

    Yes, it is used to output the current real-time log content of the device.Usually, after the device has performed some operations, there will be some log content appearing in it.
  5. Fanvil Technical Support

    Fanvil V65, V64 router phone losing connection

    Could you please let me know the current firmware version of your V64/V65 devices? You can obtain the latest version at the link below. https://www.3cx.com/docs/phone-firmwares/ Additionally, could you obtain a packet capture and logs of the issue ?
  6. Fanvil Technical Support

    Fanvil PA3 Logging

    Regarding syslog , there are four levels. You can set the level to debug, at which you can obtain the most detailed log information. Additionally, I have attached a document on how to obtain syslog.
  7. Fanvil Technical Support

    Fanvil x4uv2-x6uv2 volume issues

    Regarding volume, you can adjust the volume level, microphone gain, and other parameters in this interface.
  8. Fanvil Technical Support

    fanvil x6 Stuck on loading screen

    Just need click once， not hold. I make a video for you to refer. https://drive.google.com/file/d/1MDT0p7YWl7rxYDzi81PBh5pD7zd55QFB/view?usp=sharing
  9. Fanvil Technical Support

    Can't upload logo - Logo format is not supported

    Hi Infinity， Could you please tell me the model of the phone and send me a copy of your logo file? I can try to modify its format and after testing that it uploads successfully, I will send the modified logo back to you.
  10. Fanvil Technical Support

    Fanvil i66 and i67

    Hi .Our corresponding person in charge will communicate with 3CX, and the specific compatibility details will be confirmed after discussion with 3CX.
  11. Fanvil Technical Support

    Fanvil H2U - 3CX v18

    Hi Vladc, could you please share the Ticket number you submitted or the subject of the Support email with me? I will follow up and push for progress in the internal handling at Fanvil.
  12. Fanvil Technical Support

    Fanvil x6 x5u

    In the phone's web interface under "System -> Tool -> Diagnostics," you can perform Ping and Traceroute. Hopefully, this is helpful for you.
  13. Fanvil Technical Support

    Fanvil i30 Doorbell video not working to a Yeahlink T58w

    Hi Paolo, Could you kindly provide a packet capture file? I would like to try to check from the data packets.
  14. Fanvil Technical Support

    Fanvil X210 BLF defaults color after upgrade to V20 U2

    I downgraded to version .12 and observed for a while, but unfortunately, the issue still did not reoccur. Could you set the syslog to debug, reproduce the issue, and then export and send me the syslog? I will try to check the cause of the problem.
  15. Fanvil Technical Support

    Fanvil X210 BLF defaults color after upgrade to V20 U2

    Oh，my X210 version is 2.4.13 ， wiil downgrade to 2.4.12 and test.
  16. Fanvil Technical Support

    Fanvil i61 & 3CX 20 No video Stream (but VLC get the video stream)

    Hi If you urgently need to use the app, there is a temporary solution. You can use Fanvil's Softphone for the time being. You can get the APK for the Softphone via the link below. https://fanvil.com/service/doc/soft/tools/tools/dooraccess/index.html
  17. Fanvil Technical Support

    Fanvil X210 BLF defaults color after upgrade to V20 U2

    Hi lief, I performed some local testing where I deployed the X210 to 3CX via Local LAN/VPN, modified the BLF colors, and observed for a while. During this time, I also tried restarting the device and unplugging and replugging the network cable. However, I was unable to reproduce the issue...
  18. Fanvil Technical Support

    Fanvil i61 & 3CX 20 No video Stream (but VLC get the video stream)

    Hi I tested locally using the i61 and 3CXAPP, and indeed, there was no video stream at the beginning. I tried adjusting the parameters, including changing the resolution from 720P to VGA. After that, I conducted the test again, and there was still no video stream for a period after the call was...
  19. Fanvil Technical Support

    Fanvil X210-V2 and V65 SBC limits

    about "recommended router phones as they have better processors" ,I think this means that the X210 and V65 are being compared with phones like the X1SP, not that the X210 or V65 has added a new processor. I speculate that the number 10 mentioned in the post is also the result of systematic...
  20. Fanvil Technical Support

    Fanvil Phones & 3cx V20 provisioning

    You will need to change the STUN from the PBX and reprovision the phone otherwise any manual setting to the device web interface will be overwritten upon reprovisioning(by default every 24 hours).
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