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  1. Best architecture for 3CX (hosted) -> Autotask PSA: transcribe, summarise and auto-create/populate tickets? (EU MSP, GDPR)

    Hi Nicolas, Thanks so much for the detailed steer! This is exactly the kind of insight we were hoping for, and we really appreciate you taking the time. Good to hear the transcript/summary can already flow to the CRM. We'll dig into the existing Salesforce template via Show Template to see how...

  2. Best architecture for 3CX (hosted) -> Autotask PSA: transcribe, summarise and auto-create/populate tickets? (EU MSP, GDPR)

    ABOUT US / ENVIRONMENT MSP based in the EU. 3CX hosted in the cloud, full licence with AI features enabled. ~50 calls per day. CRM/PSA is Autotask PSA (full licence, including the Ultimate / Cooper Copilot AI tier). WHAT WE WANT TO ACHIEVE For each relevant call we want to automatically end up...
    • NXT GEN ICT
    • Thread
    • autotask azure api text to speech gdrp msp n8n
    • Replies: 3
    • Forum: AI
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