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  1. NickEmpireComm

    3CX iOS App V5.6

    Hello 3CX :) Would it be possible to include abandoned calls in the call logs on the app in the next update? I just got off the phone with a frustrated customer who doesn't see the "Missed Call" when calls come in through a Queue because the Queue labels them as abandoned instead of missed and...
  2. NickEmpireComm

    Fanvil X3U Pro firmware - Supported "Name" issue

    I've come across something that I'm sure many others have also faced and I'm not sure where to start to hopefully get it resolved. The Fanvil X3U Pro is a supported phone. However, only if the "name" of the phone appears to 3CX as "X3U_Pro", if it appears as "X3U Pro" it's an "unsupported"...
  3. NickEmpireComm

    3CX cloud Transcription suddently stopped working

    Is this now being enforced today regardless of license level and update? I have a Pro 16sc, update 7 that has stopped working out of the blue today.
  4. NickEmpireComm

    v20u5 3cx Transcription Language issue

    Amazing!
  5. NickEmpireComm

    v20u5 3cx Transcription Language issue

    Good Morning v20u6 I have a voicemail that was left in English, The system and department the user is in is st to English USA and we are based in Canada. However it transcribed the call in Arabic. However the voicemail left is in English, the caller spoke clearly, slowly, and there's no...
  6. NickEmpireComm

    Page Ring Group Puts Calls on Local Hold

    I'm seeing this issue as well, but it popped up recently. We are using the Paging "ring group" and if the users are set to accept multiple calls and someone tries to page their active call is either put on hold, or dropped. This is NOT multi-cast paging. I've checked system parameters, the...
  7. NickEmpireComm

    Blind Transfer "Quirk"

    Hello! Unfortunately there is no solution, this is just how it is now and you have to live with it. However, make sure you're on the latest apps and system updates. I haven't heard anymore complaints from customers. I myself don't transfer calls. I usually park them or they are transferred...
  8. NickEmpireComm

    Invalid Option Selected Error when uploading Systemconfig file.

    Hi Paulo I couldn't tell you if it's all, I can just confirm it's the two out of the 200+ servers I have. One that's been running for weeks and one that i'm trying to spin up. I've also opened a ticket with Digital Ocean to be safe.
  9. NickEmpireComm

    Invalid Option Selected Error when uploading Systemconfig file.

    I'm not using the link, I'm downloading the config file that 3CX provides when setting up a new 3CX server. (Through the portal). Troubleshooting with 3CX support has identified that DigitalOcean cannot reach the 3CX activation server. Doing a PING from my instance resolves the IP address...
  10. NickEmpireComm

    Invalid Option Selected Error when uploading Systemconfig file.

    I'm getting this with a config file at the moment. I've never encountered this before.
  11. NickEmpireComm

    Fanvil X210 and X210-v2 - Call waiting/RBT issues

    Hello Fanvil Support The phones are already set to this (by default). Please advise, Thank you
  12. NickEmpireComm

    Fanvil X210 and X210-v2 - Call waiting/RBT issues

    Good Afternoon I'm wondering if anyone else has experienced or noticed this. The initial report from my customer was "If i'm in the process of making a call and it's ringing, and someone calls me or calls in before the call is answered the call gets dropped" I tested this and what I've...
    • NickEmpireComm
    • Thread
    • call waiting fanvil x210 fanvil x210-v2 rbt ring back tone
    • Replies: 4
    • Forum: Fanvil
  13. NickEmpireComm

    V20 U6 Release Candidate 2

    Unfortunately it doesn't. It was mentioned it could be included in U6 but there is already a lot of welcomed changes. Fingers crossed U7 sees it :)
  14. NickEmpireComm

    V20 U6 Release Candidate 2

    Fingers crossed MCM Segregated Company Phone Book is a U7 Feature :)
  15. NickEmpireComm

    3CX Multi-Tenant and CRM integrations

    Thank you, I figured but thought I would ask just in case :) The current Multi-Tenant documentation is a little out of date (November 2024)
  16. NickEmpireComm

    3CX Multi-Tenant and CRM integrations

    Good Afternoon! We have a potential customer and we want to set them up on our Multi-Tenant server as they are just 2 extensions. However they want to use HubSpot CRM integration. It looks like it would attempt to integrate with the Company Address book which is still a shared resource on...
  17. NickEmpireComm

    Adding to Company address book in v20

    Is the document going to be updated to reflect which Roles can and cannot edit company contacts? To be clear, I'm referring to logging into 3CX and going to Contacts, selecting a company contact and being able to Edit there. Department Admin, Manager, and Owner at a minimum should be able to do...
  18. NickEmpireComm

    3CX V20 Call Quality Monitoring Tool - A Video

    Amazing, thank you. It's what I figured but I didn't want to just assume that's why it did that. I'm looking forward to U6
  19. NickEmpireComm

    3CX V20 Call Quality Monitoring Tool - A Video

    I'm really enjoying this tool. It's helped a lot to identify problems and issues. Is this tool also able to monitor extension to extension calls? I have a customer that's had issues with calls between two phones, behind an SBC (Pi 4B). There are 8 phones in total. The tool shows the local IP of...
  20. NickEmpireComm

    3CX iOS Final: BLF Support

    Yes please Can the "Edit Call" be a setting that can be turned On/Off at the app level? I was just angerly informed by a customer about how they don't like it and they didn't get any indication on their phone it changed. Not all of our customers are setup with access codes to make outgoing...
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