yes very certain that they are in the same LAN. it is a working phone before. i had to reassign it to another user hence i needed to reset it to factory settings. if there are networking issues then i wont be able to provision a t48s in the same network.
nope haven't seen that "new" under ext. as before I factory reset the phone, I delete the existing provisioning in the extension.
I don't think i have seen that "new" label ever
phones tab - in the 3cx portal? not sure, as when i factory reset a phone, i delete the existing added phone provisioning in the extension then readd it. i dont see any labels that says new.
thanks for the response, checked out that link, also tried the manual provisioning guide, but it did not work,
are t52s going to be useless? we can't tell that to our clients who use heaps of them