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  1. Salesforce not journaling certain call activity due to GET request not finding certain numbers

    Hello @edossantos, Thanks for your quick reply, much appreciated! Salesforce logic is easily tested by using any REST API client (postman, insomnia, curl...) and doing a call with: - URL: https://(yourdomain).my.salesforce.com/services/data/v52.0/search/ - a proper token - query parameter "q"...

  2. Salesforce not journaling certain call activity due to GET request not finding certain numbers

    Hello, We also use Salesforce with 3Cx integration in an international context (variable phone number lengths, and numbers sometimes stored as local numbers, or with an international prefix, depending on the users). After extensive analysis of the issue, we believe there is a design flaw in...
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