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  1. VoIPTools

    delete older files from archive automatically

    You may want to take a look at our 3CX Recording and Voicemail Manager tools. We have separate retention policies for the original recording location and the archive location. For example, you could keep recordings on the 3CX server for 3 months, and archives for 3 years.
  2. VoIPTools

    Temp Workers and Relievers

    You may want to take a look at our 3CX On Call Manager tool. It handles all the complexities of logging people in/out of queues, setting the presence status, recurring schedules with support for unexpected absences, etc. Looking at your requirements, I believe we can handle everything you are...
  3. VoIPTools

    3CX AI - taking full advantage of this new feature

    I encourage you to take a look at our 3CX Recording Manager tool. We can send an email after each call that contains a scorecard of how well the agent handled the call based on criteria you specify. We can, for example, provide a list of action items, the major points discussed, a summary of...
  4. VoIPTools

    Call Recording Transcription via Email

    As far as I know, that is not currently possible with the 3CX voice bot. We have created a similar voice bot that registers as an extension in 3CX. It pulls it's knowledge from a central knowledgebase created (and updated nightly) by scanning your website, user manuals, YouTube channel, and...
  5. VoIPTools

    Play call recording message on outbound call

    We have a new tool (actually the combination of 3 former tools into one new tool). 3CX Audio Announcer, scheduled for release next week, combines 3CX Recording Beep, 3CX Agent Greeting, and 3CX Barge Messages into one tool. The 3 former tools provided similar functionality so we decided to...
  6. VoIPTools

    Missing calls from call report (bug?)

    I'm not going to concentrate too hard on this question. I only want to mention that the date/times returned by the API are likely in UTC, and depending on your time zone, the calls included in the lists might not match if one report is querying using local time and the other UTC.
  7. VoIPTools

    Forwarding "no answer" calls to different numbers

    Create an extension for them in 3CX and configure the extension to "ring my mobile". Add these extensions to the queue. That will make this straightforward.
  8. VoIPTools

    cell phone carrier false spam filtering

    Ironically, this same customer left Ring Central for the very same reason. Their hope was that we could magically fix the problem. But they will likely find the same problem everywhere they go unless someone comes up with the magic bullet. Carriers are going to have to make a sufficient fuss...
  9. VoIPTools

    Temporary change to a running system

    Perhaps this is a even more basic question. Normally you only route calls to a queue during business hours. Business hours are typically defined at the department level. Route calls to the queue during business hours and to an IVR that says "Our offices are closed" outside of business hours...
  10. VoIPTools

    cell phone carrier false spam filtering

    I have not found a reliable solution either. We just lost a 128 because we couldn't solve the problem. This is a problem at both the carrier and network level. We have tried a couple of services that offer to help, and they do help a little, but so far nothing has been the silver bullet that...
  11. VoIPTools

    Forwarding "no answer" calls to different numbers

    The suggestion offered by Brunol_3CX seems like the logical approach. It requires managers to do nothing (other than provide basic instructions to employees). Is there something more complicated about how calls need to be routed?
  12. VoIPTools

    3CX AI Transcribing Email

    Hi nikolascx, No misunderstanding. I knew that was the worst case scenario. This is one of those situations where there are tradeoffs, and balancing the urgency to receive a notification while minimizing the number of empty transcriptions requires a compromise. A 10 minute max is a...
  13. VoIPTools

    3CX AI Transcribing Email

    Yikes... 10 minutes seems like a long time to wait for notification regarding an urgent voicemail. If you were to ask my opinion, 1 minute would be closer to my expectation. That said, as with all things, ignorance and experience feed into those decisions and I supposed if you found sending...
  14. VoIPTools

    Call Queue Questions

    Boy, if you are having that much trouble with your staff looking for ways to avoid work, then better reporting is certainly needed. You are not alone, and it is a common concern for business owners and call center managers. Others in the forums will be better able to describe what is available...
  15. VoIPTools

    3CX AI Transcribing Email

    Hey nikolascx, thanks for the detailed explanation. There are clearly competing needs: (1) the need to quickly inform the user that a new voicemail was received, and (2) the need to provide a transcription. I have pondered this scenario myself, and I should look at my own code to see how we...
  16. VoIPTools

    Speed Dials

    Administratively, passing around an updated sheet should be fairly inexpensive, and not a huge amount of work. Not a bad idea. I suppose it depends on how many people need the sheet and how frequently the list changes. It does mean 100+ outbound rules to manage, but it is not uncommon to...
  17. VoIPTools

    Speed Dials

    There are certainly situations where using a computer to invoke a speed-dial is infeasible. For example, a warehouse phone might be attached to a pilar with no computer in the area. But if a computer is available, you could use a CRM integration to search for a contact and use the browser...
  18. VoIPTools

    Forwarding of DDi to External Number

    Some things you can try: Consider routing through a outbound rule that has an outbound caller ID specified. I don't think that is the problem, but this will remove one item from your checklist. Remove the department filter too. Do a Wireshark and confirm the call is being routed through the...
  19. VoIPTools

    Audio lost in recording

    Even a blind squirrel finds a nut now and then.
  20. VoIPTools

    SMS Automated message to client texting in

    We may be able to help with a custom service.
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