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  1. VoIPTools

    Audio lost in recording

    I'll say this "The resources on the VM are largely sufficient" does not engender a high degree of confidence. But let us assume for a minute that this is not a server resource issue (RAM/CPU). What could be the cause? You did not mention where you are writing the initial recording files...
  2. VoIPTools

    3CX Cloud transcription revoked

    As a software developer and business owner, I always look closely at where our customers struggle with our software, our ordering process, or interacting with our support team, etc. Regardless of who is at fault, discussions like this are an opportunity to consider whether we can make changes...
  3. VoIPTools

    Audio lost in recording

    I could see a couple of possibilities. If you have anti-virus scanning your recordings folder, it could place a lock on the file while at the same time 3CX is trying to write to the file. In the case of recordings, 3CX will create the initial file and continue to write to the file as the phone...
  4. VoIPTools

    Solved Change the set time periods against set status temporarily feature

    3CX does not offer variable-length wrap-up times. This means you allocate what you feel is the average amount of time needed for wrap-up (pause in receiving the next call) and that time will be the same after each call. If you need variable-length wrap-up times, there really is only one choice...
  5. VoIPTools

    SKIP BUSY AGENTS - 3CX v20

    I'm not sure what you are describing. Maybe I can take a guess. When you route a call to a queue, there must be at least one agent logged into the queue. If there are no agents logged into the queue, the call will immediately be routed to the destination-no-answer. If you have at least one...
  6. VoIPTools

    CFD on outbound call

    We have a new tool -- 3CX Audio Announcer. It is actually a rebranding/consolidation of three tools we offered in the past -- 3CX Recording Beep, 3CX Agent Greeting, and 3CX Barge Messages. Since they all pretty much do the same thing (barge into a call and play a message), we decided to wrap...
  7. VoIPTools

    Record IVR Digital Receptionist Message using PC?

    Yikes, I forgot all about this. Nothing has changed... it is still pennies. Dang it, Ill try to get this done in the next couple of days. I will provide a language choice, a voice selection (based on the selected language), a text box for the text-to-speech, and a download link.
  8. VoIPTools

    3CX Cloud transcription revoked

    We can agree that it is not uncommon for pricing to change for services, or to pay more for certain features. In this case, 3CX made every reasonable effort to explain that the transcriptions were free only for a limited time. That clearly means if you want the feature going forward, you will...
  9. VoIPTools

    O365 650 user sync limit.

    Marty, we have an Active Directory Sync tool. It could be easily extended to work with 365 too, if needed. We support template users so when a user is added to 3CX, it will take all the default settings you configure for the template user. We can create departments in 3CX and assign users to...
  10. VoIPTools

    Queue statistics – Abandoned calls when agents are Away/DND

    Well, yes, but this is going to sound self-serving. There is a table that contains a list of abandoned queue calls, but this is only available using our VoIPTools 3CX Exporter tool. In this table it shows why the call was abandoned -- for example, because no agents were available. It also has...
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