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  1. GregG_3CX

    Activation error (401) when replacing license key

    @Giorgio GGG - All new licenses are issued as v20 and cannot be activated on a v18 install. You will first need to upgrade your existing install to v20 and then you can successfully perform a license key replacement. If your current PC does not meet the hardware specifications for v20 then...
  2. GregG_3CX

    v20 client with v16 functionality for receptionist view

    @Shane Farmer - there are two issues you are facing here. 1. Version 20 now has Departments. So in your Panel view, you can see the members of the department you are a member of. It is possible to be in multiple departments and have visibility across them. Please refer to our Department Guide...
  3. GregG_3CX

    Is there any default information account received on the website?

    @Arnold Zhao, ensure you have your "Destination" set to a Queue or Department containing both Customer Support Agents. Please refer to our Live-Chat Config Guide for more details on proper setup.
  4. GregG_3CX

    Cannot Renew License

    @Lyttelton - The SMB Pro product has been deprecated and as stated in the error message, cannot be renewed. If you have 10 users or less in your system, then just let it expire and it will drop to a Free system with the same functionality. If you have more than 10 users, you will need to set...
  5. GregG_3CX

    confused on how to upgrade free version to paid

    @pthegr8 the current 3CX Free version does not have the option to be upgraded as it is a unique product. If you need more features or to grow beyond the 10-user limit, then you will need to create a new dedicated system. It is not possible to migrate and retain your configuration from the free...
  6. GregG_3CX

    3CX V20, Update 2 Release Candidate

    @malachi - the V20 Update 2 Release Candidate was launched yesterday as several others have mentioned. The thing to note is that if you have automatic updates turned on, they will not work on Alpha, Beta, or RC candidates, only full releases. So you can still upgrade to the RC, but you will...
  7. GregG_3CX

    3CX V20, Update 2 Release Candidate

    Not sure if this is the API you are referring to, but the new Call Control API for v20 along with the documentation was published back in March. Please see the blog post here: https://www.3cx.com/blog/releases/v20-call-control-api/
  8. GregG_3CX

    3CX SMB V20 - Small Biz Comms At No Cost

    @VernonShaw the Enterprise Annual license and SMB are too different products and cannot be swapped without a complete reinstall. At the moment we do not have a migration tool to assist with this, but hope to have one in a future release. The SMB is a shared instance (Multi-tenant) product that...
  9. GregG_3CX

    3CX SMB V20 - Small Biz Comms At No Cost

    Hi Oliver, The SBC's are needed for provisioning IP Phones outside of your local network. For larger networks with more than 10 phones, it's better to install a dedicated 3CX SBC service. If your network has less than 10 phones, we recommend using an IP phone that is SBC capable, referred to...
  10. GregG_3CX

    3CX SMB V20 - Small Biz Comms At No Cost

    @UKSteve you can find our feature comparison page here: https://www.3cx.com/ordering/pricing/features/
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