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  1. nikolascx

    3CX AI as first Level Support

    HI Michael - Update to the latest and you will get it. You can also wait for the final Update 9.. Its right round the corner
  2. nikolascx

    3CX AI as first Level Support

    Hi Dear Team The current AI Agent (to this date - 9th June) can Answer, Greeting, Time and Date aware, Courtesy Check Extensions / users / Presence Check Departments / Users Transfer to users Take message and send to chat Take message and send to email Transfer fo Voicemail Spam...
  3. nikolascx

    Ai Receptionist - Transfer to External Number out a SIP Trunk?

    Great usage!
  4. nikolascx

    Knowledge base attached = slower responses?

    We are actually going to release some documentation on how to make knowledge bases. However, one additional tip - LLM's like Markdown as their favourite Language. Microsoft release this python project - markitdown. https://github.com/microsoft/markitdown MarkItDown currently supports the...
  5. nikolascx

    Local Transcription - Multiple 3CX Instances to single GPU server?

    Hi Guys Not exactly sure on the timelines, but let's say before the end of July.. this can change of course, but we are close. Get your servers ready.. And maybe some macmini's :cool:
  6. nikolascx

    Department Membership Not Respected

    Not yet - we are internally a little split on the behavior of how this should work. So correct me if I am wrong. You have a Judy A in Sales. And Another Judy B in Support You set an AI Receptionist and point it to work only with Sales. What does the caller tell the AI Agent? Will the AI...
  7. nikolascx

    Call Control API: makecall returns 200 with callId vs 202 with no callId — dual device registration?

    @vipin.rathore@thetelephon Thanks for your help on this one. You could be in the right direction. The main point is this: 202 Accepted does not necessarily mean failure. It usually means the makecall request was accepted but the PBX has not immediately produced/returned a call object/call ID...
  8. nikolascx

    3CX AI as first Level Support

    @mfriedm1 More than 3 weeks I'm afraid. But best we wait and make it right. No worries, once we ship this, you will be able to make all the integrations under the sun. Take this time until we ship update 10 to plan what you will need and best raise the discussions now. For what you...
  9. nikolascx

    3CX IA Receptionist Appointment Management

    HI Team Yes please wait for this until we make MCP Client services. Lets push MCP server first, and right after, this will come. Bear with us a little while longer.
  10. nikolascx

    AI Agent Written Message Delivery Still Not Working - V20 Alpha 9

    Checking email logs means the email was sent. We need to see why the email was not sent. So you need to check the logs of the process that should send the email. The initiator is the AI Agent so you need a log file named 3CXAI.log. Easiest way is to make the call and replicate the failure...
  11. nikolascx

    Changing prompt for summaries with own GPU transcription Server

    Yes currently it is hardcoded. But we are going to release a new version and in the new version, you will be able to change it. Please bear with us a little while longer.
  12. nikolascx

    AI Agent Written Message Delivery Still Not Working - V20 Alpha 9

    Ok thats good news that the other email alerts work. Make sure you are on the latest version of 3CX and AI. Then check the logs. Look at the last line. it should send an email. Send me the log in pm and I will check. It must work.
  13. nikolascx

    3CX AI as first Level Support

    Hi Team You are on the right track. Great work. Lets start from the easy one - Connecting 3CX to other services - This will be possible when 3CX releases MCP support. It needs to be client support (Outbound) to other Services (Which must also support MCP) That will be the most straight...
  14. nikolascx

    AI Agent Written Message Delivery Still Not Working - V20 Alpha 9

    Can your pbx send emails in general? So for example on missed calls do you get an email? When a voicemail is left, do you get an email? Then after you confirm that your SMTP settings are working, we can check the log. And explain the scenario you put. What you tell the AI? Is it the email...
  15. nikolascx

    Knowledge Base Size Limitations?

    Yes, that is a fair summary. For the current 3CX AI Agent implementation, connecting directly to your existing external APIs during the conversation is not currently supported. So using a CSV as a Knowledge Base is understandable as a workaround, but it is not the right tool for exact inventory...
  16. nikolascx

    Route call based on Customer Department

    HI Team The direction we are working towards is giving the AI Agent more access to external data and variables, so it can make smarter routing decisions. In the future, this type of scenario should be handled through an external lookup/API/MCP-style integration, where the AI can ask for the...
  17. nikolascx

    Ai function requests from client

    Hi, Yes, this is exactly the direction we are working towards. The goal is to allow the AI Receptionist to collect structured information during the call, such as booking details, intake data, reason for calling, preferred date/time, etc., and then make that data available outside of the live...
  18. nikolascx

    Introduce Calls

    Yes this is cool We will make a programmable extension and you can build it the way you want!!! Stay tuned :cool:
  19. nikolascx

    AI Agent Written Message Delivery Still Not Working - V20 Alpha 9

    Hi Team New updates were released - for sure now this is fixed thanks for reporting
  20. nikolascx

    Knowledge Base Size Limitations?

    Hi Team Nick is correct here. A 50,000-row inventory CSV is not a good fit for a Knowledge Base lookup. The Knowledge Base is better suited for descriptive information such as FAQs, policies, product notes, troubleshooting steps, and general guidance. For exact SKU or stock availability...
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