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  1. Bulk configuration 3CX Client Windows

    Hi @epress We have removed the shortcut from the startup folder and instead launch a VBS script to modify the 3cx phone configuration file and then launch the softphone. Not supported by 3cx, obviously... and may need reworking for any future softphone updates - but for what it's worth... Set...

  2. Queue ability to Start Playing Music On Hold After intro Check box option.

    An adjustable poll time allowing agents to reject the incoming queue call on their extension for 30 seconds. Not every call queue is used in a call centre where it is mandatory for an "agent" to take a call

  3. On-Hold RVA playing in backgroud

    I do hope any change in this functionality is optional - I much prefer the 3cx announcement behaviour to, say Asterisk, where the MOH is paused for announcements. Although more flexibility in call queues would be appreciated in many areas ;)

  4. Several issues

    Oh the irony!

  5. Solved BLF on physical phones?

    Yes

  6. Rejected Prevent "multiple CTI devices" dialog being displayed by Windows client

    I was just being lazy and referring to the legacy CTI behaviour vs the new CSTA behaviour ;)

  7. Rejected Prevent "multiple CTI devices" dialog being displayed by Windows client

    OK thanks Nick, that actually was my original understanding but then I changed my mind lol One thing - the often requested BLF on monitoring extensions to show when an extension presence is DND. Until now, one of the only possible suggested solutions is to have the windows client open too so...

  8. Rejected Prevent "multiple CTI devices" dialog being displayed by Windows client

    @NickGalea - well, in many respects my problem still stands then - despite investing in supported handsets, users switching to Desktop(CTI) mode will continue to get prompted whether they want to use their Yealink (yes) or c***py Gigaset as the target (no) :( and worse, when the MD who has a...

  9. Several issues

    Hi Peter, I'm afraid you misunderstood me - I would *love* the BLF on my Yealinks to indicate the DND status of the extension presence - I was indicating the attitude you'll find from other 3cx users. I have raised this several times - coming from the Asterisk world where dialling the DND code...

  10. Simultaneous Ring from VOIP to Cell - caller ID

    I'm sorry - I'm not aware of one - maybe someone from 3cx would care to answer this question?

  11. Simultaneous Ring from VOIP to Cell - caller ID

    You too my friend

  12. Simultaneous Ring from VOIP to Cell - caller ID

    I don't have access to my 3cx system from here.... I *think* this has to be done from the 3cx management server. I don't believe I've seen an option to disable/enable push that's accessible to the end-user. You can check if its already enabled... open the 3cx mobile client on your iPhone and...

  13. Simultaneous Ring from VOIP to Cell - caller ID

    On the extension, select the "phone provisioning" tab, if you have multiple devices provisioned for that extension, select the "3CX Client" in the "Your phones" list. The "Enable PUSH for smartphones" is the first check-box just under the network settings

  14. Simultaneous Ring from VOIP to Cell - caller ID

    Good luck!

  15. Simultaneous Ring from VOIP to Cell - caller ID

    Yes. If the 3cx mobile app is installed on your iPhone and provisioned correctly (with push enabled and the correct extension number) then the iPhone will ring when your extension is called (externally or internally). For this, you DON'T want the "simultaneously ring my mobile" option...

  16. Simultaneous Ring from VOIP to Cell - caller ID

    Have you set the option "simultaneously ring my mobile" on the forwarding rules for the extension? If so, this is the problem. This causes an outbound call to be made to your cell number. You don't need this option switched on to receive 3cx calls to the mobile client. Oh, and make sure the...

  17. Simultaneous Ring from VOIP to Cell - caller ID

    Maybe you are confused? If you install the 3cx mobile client on your phone and use the QR code to provision it (or the welcome email) to the same extension as your desk phone, whenever a call comes through to your extension the cell will ring and you can take the call. The option...

  18. Simultaneous Ring from VOIP to Cell - caller ID

    Assuming your VoIP provider supports it (some prevent you sending caller ID other than your own), you need to modify the outbound parameters on your SIP trunk. You need (I think from memory) to set "From: User Part" to "OriginatorCallerID". Again, I must stress, most providers will either...

  19. Migration and FQDN

    Unless you are on the Enterprise license, the TTL for the IP address on the FQDN is 6 hours - so it'll be at least this long until the changed IP/FQDN is updated. If it's been longer than this, maybe a router on-site is caching the FQDN...?

  20. Several issues

    Contacts/Options/Phonebook display? Sadly, 3cx separates out the concept of presence... when I select DND on my Yealink, it correctly sets extension presence to "Do not disturb" but this is not reported by monitoring BLFs (as it would be in Asterisk). Mentioning this will draw you criticism...
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