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  1. TheodorosG_3CX

    3CX Login Time Discrepancy

    Double checked on our side and could not see such issue in Update9. Are you using office hours for users where they are automatically logged in the Queue or you manually login to the Queue?
  2. TheodorosG_3CX

    Call Transcription Enabled but No Transcription Available in Call Logs

    Check the complete blog post of Update9 final release for more information: • https://www.3cx.com/blog/releases/u9-web-client-smarter-ai/
  3. TheodorosG_3CX

    Unable to Use Call Barge After Enabling Feature in Latest 3CX GUI

    For the Barge-In you need to ensure that Call Operations are enabled furthermore that you Show Calls for the option to be available. You experience the same in Web Client and in Windows Softphone?
  4. TheodorosG_3CX

    CALLS RECORDINGS

    @Victor_Ke The best option is the remote archiving which will allow you to offload the recordings to a remote location and still accessible from the PBX.
  5. TheodorosG_3CX

    Delay in call response on hosted 3CX - Fanvil V64

    @Nick W In which firmware version are you at the monent?
  6. TheodorosG_3CX

    Solved 3CX Trusted secure file is invalid

    When you try to refresh the license key and perform an activation, is there any specific error?
  7. TheodorosG_3CX

    Backup Restore Fails Between Identical 3CX Versions During License Migration

    No the backup should not be edited and has to be restored as it was created. It can be related to a corrupted file as @bitn2 also mentioned, however you might also need to contact your partner to check or open a case to our Support Team to check.
  8. TheodorosG_3CX

    Backup Restore Fails Between Identical 3CX Versions During License Migration

    You mentioned this action as well, did you manually added any information in the backup file?
  9. TheodorosG_3CX

    AI Receptionist not respecting Knowledge Source

    Just to clarfiy, each AI Agent is assigned to specific Department and only using specific Knowledge base however calls to AI Agents are responding based on other AI Agents knowledge base?
  10. TheodorosG_3CX

    Can the AI Prompt access the inbound DID / called number?

    You may find much more information about Prompt Engineering in the below: • • https://www.3cx.com/blog/docs/ai-agent-prompting-part1/ • https://www.3cx.com/blog/docs/ai-agent-prompting-part2/
  11. TheodorosG_3CX

    Solved 3CX Trusted secure file is invalid

    Is this on a Windows 10 or 11 ? Is Windows OS fully updated? Is there any Antivirus running on the server?
  12. TheodorosG_3CX

    SMB Backup - Azure

    Still this is a considered as a blob storage therefore will not work properly: The suggestion is to use Sharepoint in order to remote archive recordings.
  13. TheodorosG_3CX

    xAI Grok Transcription API Key Permissions

    It will depend on the model selection as well: Grok Voice will give you Realtime, TTS, STT, voice-agent, and custom-voice docs since you need realtime voice, speech-to-text, text-to-speech, or custom voices.
  14. TheodorosG_3CX

    SMB Backup - Azure

    Are you using MS Azure Blob Storage ?
  15. TheodorosG_3CX

    Disabled Calls transferred from voicemail will be routed here

    You can disable the routing to Operator from the below option:
  16. TheodorosG_3CX

    How to hide/change From:DisplayName for Inbound calls?

    You may also check blog post here where it clarifies the new capability introduced in Update9 to update the template on demand from the PBX and sync directly.
  17. TheodorosG_3CX

    Zoho integration test - The 'file' scheme is not supported - Version 20.0 Update 8 (Build 1121 Release)

    Ensure that the called number is a valid contact in the CRM in order to report the call.
  18. TheodorosG_3CX

    Zoho integration test - The 'file' scheme is not supported - Version 20.0 Update 8 (Build 1121 Release)

    This specific error is related with hidden fileds in the CRM. Check this forum post where solution is explained.
  19. TheodorosG_3CX

    Creatio Template - Time recording

    The guideline here is really helpful on how to debug this issue.
  20. TheodorosG_3CX

    Solved Installation ISO is incorrect

    There is no issue with the ISO, double checked without any problem. Can you share a screenshot on the failure you experience?
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