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  1. Intercom overrides phone call

    I've resolved this issue by creating a custom template. Open the 'fanvil.ph.xml' template provided in 3CX's 'Advanced > Templates' menu. Copy it, and change <MCAST_CFG_MODULE><Priority> from '9' to '0'.

  2. Intercom overrides phone call

    My users have brought up this issue to me. My understanding from previous threads on this topic is that paging groups are considered as 'emergency-only' by 3CX and override all current calls (placing that call on hold) unless a custom template is used. But this was not the behaviour when I...
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