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  1. Zendesk creates multiple tickets for every phonecall

    Its an Azure based 3CX, with SBC onsite and that's it, nothing crazy.

  2. Zendesk creates multiple tickets for every phonecall

    Tickets are currently created as the call progresses through ring groups, IVRs, and also at the final destination, resulting in multiple tickets. Therefore, even with an attended transfer, it shouldn't create an additional ticket. Instead, it should append relevant details about the call flow...

  3. Zendesk creates multiple tickets for every phonecall

    We're encountering an issue with our 3CX and Zendesk integration, where a new Zendesk ticket is created each time a call moves through different stages in our phone system (e.g., VAR, ring groups, direct agent routing, etc.). This results in multiple tickets generated from just one phone call as...
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