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  1. Freshdesk Call Journal not working

    Yes, this would be really great. Currently we use "Hunt by three prioritized". If I switch to "Prioritized Hunt", does it work? (As only 1 agent is notified at a given time? eg. 20 seconds?)

  2. Freshdesk Call Journal not working

    Okay, I got it working. 1. I changed set a default value as group_id 2. I am now using "Question" as ticket type. Unfortunately, I only 3 out of 4 call types are registered in Freshdesk. I get valid tickets for: - Unanswered outgoing - Answered outgoing - Answered incoming Missed incoming...

  3. Freshdesk Call Journal not working

    We use a fairly standard setup over at freshdesk. I contacted freshdesk support, hopefully they can point me in the right direction with this error message.

  4. Freshdesk Call Journal not working

    I just checked and found the following 2021/09/12 14:31:43.300|23849|0037|Trac|CHR: Saving Pbx call 0000017BD9FCC4A1_3546 2021/09/12 14:31:43.300|23849|0037|Trac|CHR: Executing SQL: INSERT into myphone_callhistory_v14...

  5. Freshdesk Call Journal not working

    Hi I have recently set up the CRM integration with Freshdesk. Contact sync works fine, but Call Journaling does not. I checked the log files "3cxSystemService.log", there are only two times there "companyName.freshdesk.com/api/v2/contacts?mobile=123" is mentioned Anything with...
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