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  1. NikosT_3CX

    Yealink Provisioning Template TCP Configuration

    @samehJABRI You may see the the config file with the changes ( or not ) live from the PBX side. Also take a look on the guide for the " y0000000000xx.cfg " files as Yealink phones need an extra step.
  2. NikosT_3CX

    Yealink Provisioning Template TCP Configuration

    @samehJABRI ensure you have followed our online guide about this : https://www.3cx.com/docs/custom-ip-phone-templates/
  3. NikosT_3CX

    SFTP Storage

    @DidierDE please open a ticket and we can take it from there.
  4. NikosT_3CX

    SFTP Storage

    @DidierDE please ensure thay you have the below rights setup on the FTP side for the user that is setup on the PBX side :
  5. NikosT_3CX

    SFTP Storage

    @DidierDE this is for the connection, check for the " Failed to create remote folder " log on the sFTP as this is what is shown on the PBX logs above : 2026-07-10 08:49:48.315|0026|Error| [XAPI.RemoteArchivingSettingsController] Failed to create remote folder sftp://192.168.x.x/sftp/3CX...
  6. NikosT_3CX

    SFTP Storage

    @DidierDE from the logs of the PBX you have " Permission denied ". For the same request on the logs of the sFTP, what do you see ?
  7. NikosT_3CX

    Help identifying how a call ended up at its destination (BL Viewer Edition)

    @Alphabetic lets break this down more for the Presence point of View Request comes form extension 441 : 2026-07-09 14:07:38.048|0098|Debug| [MyPhone.Client] HandleRequest from 441@49254f82-a0e8-0ae8***(traceid=0HNMT58MCFPRU:00000006) PBX checks the rights of this user (...
  8. NikosT_3CX

    Help identifying how a call ended up at its destination (BL Viewer Edition)

    @Alphabetic check the Management Console log, if there is a transfer from the Panel, you will see the request there :)
  9. NikosT_3CX

    SFTP Storage

    @DidierDE put the PBX in Verbose mode and check the " 3cxManagementConsole.log " .
  10. NikosT_3CX

    SFTP Storage

    @DidierDE what is the sFTP you are using, a windows machine, a linux one? Check also here : https://www.3cx.com/docs/ftp-server-pbx-backups-windows/ https://www.3cx.com/docs/ftp-server-pbx-backups-linux/
  11. NikosT_3CX

    3CX goes to voicemail if user is using cell phone

    @brorob yes please try it. This also depends on the Android model. On some tests we made on our side when the Telecom API is disabled and the phone is on GSM, then the call from the 3cx client is declined. When enabled, the call rings and the GSM call can be placed on hold and answer the 3CX...
  12. NikosT_3CX

    3CX v20 Update 9 - IVR, Voicemail & Music on Hold Have No Audio (DTMF Works, RTP Stops After 8 Packets)

    @Rohit Subhedar please open a ticket so we can check this further. Also the Re-Invite and Replaced on the Trunk must be disabled, I just asked to see how the setup on the Trunk is.
  13. NikosT_3CX

    3CX v20 Update 9 - IVR, Voicemail & Music on Hold Have No Audio (DTMF Works, RTP Stops After 8 Packets)

    @Rohit Subhedar if you call the internal IVR number directly from an extension, do you have the same issue ? Also, does your Trunk have Re-Invite and Replaces enabled ? Check on the template.
  14. NikosT_3CX

    3CX goes to voicemail if user is using cell phone

    @brorob if you have an iPhone, the call will not be rejected, it will come on the phone and notify the caller. If you have an Android, go to Advanced >> "Car/Bluetooth support ( Telecom API ) is enabled or not ? What phone do you have ?
  15. NikosT_3CX

    3CX goes to voicemail if user is using cell phone

    @brorob if you have enabled "Also ring my mobile" and the actual mobile declines the call check the Event Log for any errors. This mainly depends on the actual mobile device and if it has enabled also there the "multiple calls" or not.
  16. NikosT_3CX

    Solved User unable to log in but no ip blacklisted

    @Philein if they use any "free" VPN tool just remove it and try to connect again. You can change between wifi and 5G in order to change public ip address.
  17. NikosT_3CX

    3CX iOS App V5.6

    @NickEmpireComm no need to "switch" to Ring Group. Tell the user to go on the 3cx client on the iOS >> 3cx client>> Settings >> Device Integration >> Integrate with device recents. Enable this option and the abandoned queue calls will appear on the device calls.
  18. NikosT_3CX

    Possible bug/issue - Duplicate extensions being created

    @anonymouse have you changed companies at all on 365 side ? Meaning that you had integration with Company A and then you have switched this to Company B with the Reconfigure button on the PBX side ? So basically you had the integration but then moved the users to another company with the same...
  19. NikosT_3CX

    Possible bug/issue - Duplicate extensions being created

    @anonymouse from the provided screenshot, you have the option to create users disabled. Which means that the PBX will check the 365 side and if there is an extension with the same email it will sync it, not create a new one. So even with this option disabled, new extensions are created to the PBX ?
  20. NikosT_3CX

    Feature request Caller-ID on Headset displays

    @arma_admin have you checked this post ? https://www.3cx.com/community/threads/crm-api-lookup-intermittent-on-yealink-handset.137602/#post-661309
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