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  1. Zoho integration not working after v16 upgrade

    The logs were already on verbose. The problem is now resolved. I stopped the service (not restarted) and started it again and rebooted the entire server for good measure and everything is working perfectly now. Thanks for your time
  2. Zoho integration not working after v16 upgrade

    I had defined the agents as per your documentation and everything was working prior to the update. I am even using the new Zoho template version 12 and still, nothing has been recorded in the Zoho CRM for the last 5 days. Even without registering the agents I should at least see the extension...
  3. Zoho integration not working after v16 upgrade

    It seems the update to v16 has broken the Zoho CRM call journaling. The update took place on Sunday and since Monday there have been no calls records in the Zoho CRM reports. Can this be confirmed? As far as I can tell there have been changes to the template