Hi Ernesto,
All of the above was already configured as suggested. I have enabled the logs and am about to place a test call. Can you please confirm what I am then looking for in the log. Thanks.
Jon
Our Zoho and 3CX integration works in that we can see call logs and create new contacts but what we really want to happen is that on receiving an incoming call that the contact record in Zoho would pop up.
Through the web client we can see under settings / integrations there are a couple of...