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  1. Link calls to Salesforce with no 3CX Extension

    According to the client, 3CX is installed on the office phone and he uses it with a number that has no extension. I thought about creating an extra user for him and seeing if I could link that to Salesforce the same way as his mobile number (that does have an extension), but I just realized I...

  2. Link calls to Salesforce with no 3CX Extension

    In this case, just through the office phone (with 3CX installed) and without an extension (he prefers this for the ease of response for the customer).

  3. Link calls to Salesforce with no 3CX Extension

    So it has to have an extension? That is my issue. The main user makes and receives calls from the main number that has no extension.

  4. Link calls to Salesforce with no 3CX Extension

    Ok, I will try associating the main number to that user.

  5. Link calls to Salesforce with no 3CX Extension

    I am working with the Salesforce integration and it works properly. The issue is that sometimes, one of our heavy users makes and receives calls from the main number that doesn't have an extension. It is my understanding that the system uses the user's email and extension to credit the call in...
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