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  1. KyriacosS_3CX

    Recover "contacts" from previous backup

    Hello, Was the backup encrypted?
  2. KyriacosS_3CX

    3CX AI-based call transcription is no longer working

    Hello, Can you clarify if you are using the 3CX AI Server or the 3CX Cloud Transcription? For the 3CX AI Server, you must make sure there is no firewall blocking the connection. For 3CX Cloud Transcription, Voicemail and Recording transcription require the 3CX Enterprise Plus edition which...
  3. KyriacosS_3CX

    Solved AI Receptionist – Automatic email sending with a summary of each call

    Call screening section of PA AI agent config.
  4. KyriacosS_3CX

    Solved AI Receptionist – Automatic email sending with a summary of each call

    Hello, Create AI personal assistants and have them notify the Boss via emails.
  5. KyriacosS_3CX

    IP phone for blind people.

    And if Braille on the buttons is a sufficient solution, the Fanvil X305 is a supported device.
  6. KyriacosS_3CX

    I need a list of who has activated their mobile phone app.

    If your users have just mobile apps, no browser sessions or IP Phones, simply go to the Admin > Users page and check for green, active, users. If they had used a Web login to activate, and clicked the bell icon to accept notifications, that would have made them green too, so needs to be...
  7. KyriacosS_3CX

    IP phone for blind people.

    @Anthony R , with update 10 we are streamlining custom IP phone template creation and integration/maintenance. This would mean it would be easier to get a phone that has the accessibility features you want to work with 3CX in a properly integrated manner.
  8. KyriacosS_3CX

    possible compromised account, unable to log in

    Cheers @SteveITS for jumping in on our behalf :) . @matt-askdlfjhas , if the setup was not complex, redoing it with the new info in mind will probably save you from headaches down the line. Feel free to check in if anything else is needed.
  9. KyriacosS_3CX

    Solved Not registered users vs. registered

    Hello all, @leejor is basically correct. PUSH essentially counts as a "device" on its own, and that remains active - that also happens with the web client which also supports PUSH; if you simply close the browser without logging out, that extension would still be in Active state.
  10. KyriacosS_3CX

    V20 Update 10 Alpha: MCP, AI Server & More Admin Control

    Actually, the new MCP functionality is the simplest thing to get to grips with. 3 clicks (number of clicks may vary :P ) and you can start talking to your PBX.
  11. KyriacosS_3CX

    Hardware for local AI

    Hello, We will be publishing more details on this.
  12. KyriacosS_3CX

    SMS & AI Agent issue

    Hello, That should work, with the caveat that it is up to the AI backend to determine which of the name parts (FFFFF MMMM LLLL) is the first name, and it might not get it right 100% of the time. If your prompt is not overly heavy, you could add the additional specification that the first part...
  13. KyriacosS_3CX

    3CX Desktop App (Microsoft Store version) closes instantly on startup / flashes for a second

    Hello, Please take a look here: https://www.3cx.com/docs/troubleshoot-softphone/
  14. KyriacosS_3CX

    Zendesk OAuth Refresh tokens seem to be expiring weekly

    Hello, we have dent you a Direct message.
  15. KyriacosS_3CX

    How to setup WhatsApp integration

    Hello, The updated manual will be published soon.
  16. KyriacosS_3CX

    Solved Personal Assistant only screens calls, never transfers calls

    To "expand" a little - create a new AI PA, so you can be sure it's using our latest prompt, and go through settings. Make sure it is allowed to transfer:
  17. KyriacosS_3CX

    Solved Lost OWNER permission

    Make sure the IP you are using is in the Allowed list for Admin access, or connect from a PC that is on the same LAN as the PBX.
  18. KyriacosS_3CX

    Ai agent take seconds to respond

    Hi, Review our Blogs on prompt customizations: https://www.3cx.com/blog/docs/ai-agent-prompting-part1/ https://www.3cx.com/blog/docs/ai-agent-prompting-part2/
  19. KyriacosS_3CX

    Excel Reporting Template struggling to update

    Please try on the latest Desktop version of excel.
  20. KyriacosS_3CX

    3CX - Azure hosting - new Instance size.

    Hello, You can find our current minimum recommended specs here: https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx/
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