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  1. KyriacosS_3CX

    Does 3CX support echoing Twilio's X-Twilio-CallToken header for Immutable Call Forwarding?

    Hello, We do not currently support this or in general any non-standard headers. If you believe this is important you can ask a partner of the appropriate level to suggest it in the ideas forum.
  2. KyriacosS_3CX

    Configuring 3CX SBC to push a physical SIP line to a 3CX server installed in the cloud

    Hello, the 3CX SBC can only connect IP Phones to the 3CX PBX. What you should be considering is a site-to-site VPN, VPC or similar tunneling solutions, which would allow the PBX and Trunk endpoint to see each other as local connections. You should take care to ensure that whatever solution is...
  3. KyriacosS_3CX

    Feature Request: Export Monitor Connection Quality Report to CSV

    Hello, Just a pointer, if this is something needed right now, you can get that information through the Data Connectors.
  4. KyriacosS_3CX

    Outbound Calling Campaign with 3CX CFD and MySQL/PostgreSQL Database

    Hello, To answer the first part of the question, yes it's possible if you choose to do it: https://www.3cx.com/docs/cfd-creating-outbound-dialer/ & https://www.3cx.com/docs/cfd-predictive-dialer/
  5. KyriacosS_3CX

    3CX AWS Deployment

    Hello, We are in contact with AWS and expect this to be resolved soon by them. I will update once we have confirmation.
  6. KyriacosS_3CX

    Ai agent take seconds to respond

    And in addition to the above, what is the AI agents config? Are thy using our standard prompts or were they modified? Are there any knowledge sources configured?
  7. KyriacosS_3CX

    Feature Request: Global Department Filter Across All Menus

    Hello, Perhaps not 100% a solution, but as a System Owner you can impersonate Department Owners / Admins and have their targeted view when managing that specific tenant.
  8. KyriacosS_3CX

    I knowledgebase only, not general sources

    In your Call Routing options, do you have a destination defined for PC problems? Perhaps something in your company description or other configuration is encouraging the AI agent to try and assist directly.
  9. KyriacosS_3CX

    3CX SBC Update BETA Including Debian 13 Support

    Hello @guzzitech , This is indeed a beta release, so you can choose to install or not as you see fit. Regarding Raspberry Pi 5, the online updater will update the SBC part; if you wish to have the OS upgraded from Debian 12 to Debian 13, then you need to do the full install via SD card...
  10. KyriacosS_3CX

    Transferred calls not fully transcribing

    We have tried to follow this scenario, but we cannot replicate the issue. Can you replicate this on demand, or is it random/one-off?
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