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  1. Taking multiple calls

    Thank you for the suggestion, we have Fanvil X6 phones. We have the line keys setup in a similar fashion already and when I tried adding the *20* earlier this morning it wouldn't pick up a second outside call when the first call was parked, presumably because the extensions are part of the ring...

  2. Taking multiple calls

    OK. Are there any workarounds on this instead of using the 3CX client or Webclient (as a couple of our people won't be able to get their heads round this)? If not then it looks like we'll have to right this off as a bad job and look at other phone systems...

  3. Taking multiple calls

    I'm sure that this has been asked but I can't seem to find a suitable answer. We have four phones on a ring group. We would like the option to be able to answer a call, put that on hold, and pickup another call on the ring group (eg if there's only one person in the office). I've read that...

  4. Remote Phonebook and Fanvil X6

    Thanks Nick With a third re-provision they appeared, bit weird really!

  5. Remote Phonebook and Fanvil X6

    Just had to add a new contact to the address list and re-provisioned the phones (with a change of config, in this case I changed the back light timeout) and now the contacts are empty on all the phones. I'll have a go at factory resetting a phone and setting it up again but it would be useful...

  6. Remote Phonebook and Fanvil X6

    That makes sense, if we add any more entries I'll "alter" something and re-provision accordingly. Thank you for your input on this!

  7. Remote Phonebook and Fanvil X6

    I reset all the phones, added them again, and the contacts showed up. I tried adding a couple of extra contacts but they didn't appear on the phones, even after reprovisioning.

  8. Remote Phonebook and Fanvil X6

    Tried that, no new entries. Restarted all the 3CX services, reprovisioned the phones, no new entries. I'll try and find time to reset the phones fully and re-add them later as I suspect that will do it, not quite the seamless experience I was led to believe lol! Thankfully this hasn't been put...

  9. Remote Phonebook and Fanvil X6

    Yes, the above is correct. I've managed to get something working. It seems that if you create the contact list after adding/provisioning the phones the contacts don't get loaded on the phones, even after reprovisioning them. I had to create the list, delete and reset the phones, then add them...

  10. Remote Phonebook and Fanvil X6

    I'm wondering if this is a STUN connected phone issue? (I've got four phones connecting via STUN, all with their own SIP and RTP ports and correct forwarding etc). If I changed to using a SBC I assume that the phone book provisioning would be virtually the same as being on a local lan so may...

  11. Remote Phonebook and Fanvil X6

    I've done a factory reset and tried again using the default template - they are still not picking up the contacts list. On the phone when you go to Contact on the buttons directly under the screen you see Local Contacts (ie the other extensions), and if you press the main Directory button you...

  12. Remote Phonebook and Fanvil X6

    Thank you for your reply. I only went in to view the parameters in order to try and work out what was going on and havent changed anything. I checked back through the provisioning file and it appears that I had been looking at the wrong section, I do have a similar section for the...

  13. Remote Phonebook and Fanvil X6

    It appears that the %%PROVLINKLOCAL%% and %%PROVLINK%% links used in the templates aren't being created from the PROVISIONING_LINK_EXT and PROVISIONING_FOLDER variables? Does anyone know if there is an issue with the templates and the PROVLINK links? I can get it to work if I either add the...

  14. Remote Phonebook and Fanvil X6

    Doing further research, it appears that the phones aren't picking up the server address of the phonebook from the default Fanvil template. Has anybody else had this issue?

  15. Remote Phonebook and Fanvil X6

    I'm just setting up a cloud hosted (1&1) system using Fanvil X6's and I'd like to setup the remote phonebook download for the contacts. Looking at the default Fanvil template it seems to have an entry but after provisioning the fields on the phone itself are empty (ie in the admin pages). Am I...
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