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  1. SIP Trunk Re-Registration

    Hi everyone, just a quick headsup regarding this issue. I've found a similar post related to this https://www.3cx.de/forum/threads/telekom-ngn-r403_request_not_allowed.94528/ and the quick-fix resolution to this seems to work for now. Refreshing the DNS cache every X (5) minutes via...

  2. 3CX Client for mobile "Sleep" / Standby

    Hey there! thanks for the swift reply. I've seen quite a few settings on Android devices (and it seems to work on those). I forgot to mention that most of the issues seem to occur on iOS devices. The only setting I can see related to this is the built-in battery-saving mode (which is turned off...

  3. 3CX Client for mobile "Sleep" / Standby

    Good morning everyone, is there any setting to prevent the 3CX client from going into sleep on mobile devices? It seems like after about 1 day of "idle" the client seems to go to sleep and does not register any incoming calls before I manually open up the app to - sort of - "wake it up". Is...

  4. SIP Trunk Re-Registration

    Hi everyone, quick question because I encountered this issue twice this week. We have a SIP Trunk Pure (Deutsche Telekom) connected to our 3CX (Re-Register Timeout 240 - default value, i guess?). On Monday, around 3 pm our users reported OUTGOING calls as "Forbidden By Administrator". At this...

  5. Automatic Log-Off when shutting down device

    I totally agree with you. Unfortunately - that is not (yet) the case. I also agree that it's more of a bandaid solution for this issue, but it keeps messing up our queue login reports (because agents are shown as logged in, even though they are not) on which our queue managers are relying on.

  6. Automatic Log-Off when shutting down device

    Hi Werner, I think that would be a great solution for this case. Thank you very much! Regards, Bastian

  7. Automatic Log-Off when shutting down device

    Hi John, first of all - thanks for the swift reply! Yeah, we have similar settings in place for other departments. Unfortunately this issue affects shift workers, who do have quite flexible office hours - so I guess that's not something I could set up. At first I thought we could use the...

  8. Automatic Log-Off when shutting down device

    Good Morning, unfortunately I dont seem to have permissions to open up feature requests in the idea section - please move my thread, if necessary :-) Is it possible to automatically log out someone from queues that has shut down his device without logging out previously? It keeps messing with...
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