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  1. CFD: Redirecting a call to a SIP URI (via Trunk)

    Another provider we checked has this. Very simple and nice. But not this one. Trying to convince our developers to move, but their reasoning is that this particular one is not battle tested. Trying not to twist too many arms. Are you aware of any big-name AI Agent vendors that can operate via...

  2. CFD: Redirecting a call to a SIP URI (via Trunk)

    Sorry, I meant *without*. I guess you understood that already. Thanks for your response. We're trying to palm off calls to an external AI Agent (that can do real-time API calls to help answer questions, etc.) and they have a non-trivial sip URI format via a trunk to handle those. It's a murky...

  3. CFD: Redirecting a call to a SIP URI (via Trunk)

    Hi, Trying to avoid solving this with WITHOUT an external MITM SBC / SIP Broker / PBX, and really groping around in the dark right now. With CFD / scripts - is it possible to redirect the call via a Trunk (using MyCall.RouteToAsync?), but with a custom URI, such as...

  4. Feature Request: M365 Integration: Group selection

    In v20, the M365 integration piece allows either sync all, or sync specific users. Can we please also allow the option to sync members of particular Entra ID groups? I suppose another way to do it is to use the Entra ID app config to restrict ths users. However, I don't think the system works...
    • shak
    • Thread
    • Replies: 0
    • Forum: Other

  5. Feature Request: M365 Integration: Authentication Only, without Sync

    Please bring back the v18 behaviour where only the authentication option is in effect, matching against existing email addresses, without any user sync. We don't want to sync *all* Entra ID records. Currently we're working around this by adding "Sync Only" records, one at a time, for each...
    • shak
    • Thread
    • Replies: 0
    • Forum: Other

  6. CRM Lookup By Number Successful, but does not show if not Added to 3CX company phonebook

    Not for us. The number must show on the desk phones. And so adding to the phone book is also a must.

  7. CRM Lookup By Number Successful, but does not show if not Added to 3CX company phonebook

    Yeah thats handy for doing it in person. Used it last time. Here’s hoping that there is (or can be, one day), some way of doing it automatically, or programmatically.

  8. CRM Lookup By Number Successful, but does not show if not Added to 3CX company phonebook

    Hi, Thank you for your answers. Any tips on regularly cleaning up the database? Can we run some soft of command line tool / batch job to weed out the orphans? Thanks

  9. CRM Lookup By Number Successful, but does not show if not Added to 3CX company phonebook

    Hi, We wanted CRM Lookup By Numbers to always take place, and didn't want to store the results in the 3CX company phonebook. When we switch off the "Add CRM contacts to 3CX company phonebook when a call or message is sent or received." setting, we can see a lookup occurring when a phone call...
    • shak
    • Thread
    • caller id lookup crm contacts mssql integration
    • Replies: 31
    • Forum: Other

  10. Custom templates missing from drop-down list

    Hi, We have / had custom templates. For existing devices that use it, it shows under Provisioning. For any new devices, OR the template editor, it is missing from the drop-down. If I try to re-import the template, I get "server error" "File with the same name already exists: <<name of...

  11. QR code missing from Welcome Letter

    Found this: https://www.3cx.com/community/threads/default-email-template-for-extension-welcome.73015/

  12. QR code missing from Welcome Letter

    Hi, We were used to having the attachment and QR codes in Extension Welcome emails. One day they disappeared, but the QR code image placeholder with a broken image is still showing. If we go to system settings and change the parameter, both come back. Since this is a move by 3CX to shift away...

  13. Restricting access to extensions

    Hi Chris, Thanks for your response. I've seen IVR_DIRECT_DIALING_GRAMMAR before and conveniently forgot about it. Thanks for the greedy-regexp tip. We have our PAs on a different first-number basis, so in our case it would be simpler likeso: ([23][0-9]{extension-length-minus-1}) Combining the...

  14. Restricting access to extensions

    Hi, We have PA Speakers and other devices around the network. Some of them prompt for PIN codes to access certain functions, but most do not. I need to be able to set it up so that only certain extensions can all those PA Speakers. Example: Receptionist (eg 2000), The Boss (eg 2001), and 3...

  15. We use a non-standard SIP port. Options for getting a Trunk on 5060 working?

    Just got word back... 95% sure that they can't / won't change the port they use for our trunk. They're just doing a final check with someone else before confirming that answer. Not holding my breath. We're due for the v18 upgrade, so here goes nothing. May be time to implement a template or...

  16. We use a non-standard SIP port. Options for getting a Trunk on 5060 working?

    That's excellent! I'm going to drop the port forward ASAP. I still hope we don't need to change the regular port. Otherwise we're up for a big job. We're going from the largest PSTN telco in our country to the second largest. The second isn't listed as supported on 3CX's site, but they said in...

  17. We use a non-standard SIP port. Options for getting a Trunk on 5060 working?

    Thanks for the replies, everyone. We'll find out whether the SIP provider will be able to change the port tomorrow. Was just trying to gather all the options so that we know what we're in for, in case. We don't currently have a separate SBC. We have our PSTN trunks on separate, dedicated...

  18. We use a non-standard SIP port. Options for getting a Trunk on 5060 working?

    Hi, We use a non-standard SIP port for some obscurity and everything's been fine so far. We're setting up a trunk with a new service provider over a dedicated connection that doesn't require Registration. HOWEVER, their incoming SIP messages all land on 5060, unless they're replies. We have...

  19. Protect certain Public Address or Intercom SIP Devices from External (and Internal) calls

    Hi, We wanted to add some Public Address and Door Intercom Devices (Algo - nice products) to 3CX, but I'm concerned about security. We don't want anyone from our SIP Trunks (PSTN) to be able to dial the associated extensions. We'd ideally like to limit who can access them internally as well...
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