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  1. How to switch off automatically opening a contact record in Salesforce?

    That seems to have done it, thank you so much @edossantos for the quick responses.

  2. How to switch off automatically opening a contact record in Salesforce?

    Brilliant thank you @edossantos, we changed it and I tried calling in but it still popped up the contact, I'm guessing it takes a bit of time to sync?

  3. How to switch off automatically opening a contact record in Salesforce?

    Hi all, Hoping someone can help, we're using 3Cx and Salesforce, everything is fine apart from the fact we have multiple people convering a switch board number and when a contact calls in everyone is having the contact record open, rather than just the person accepting the call. I've seen...
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