Search results

  1. Shifts that Run over midnight

    Thanks @VasilisV_3CX s, I think its a major flaw in the software as most other systems I've used has the capability to run over midnight without a.1 min support gap..... it is a must that its fixed IMO. If the functionality can be achieved without CFD that is preferable but even if CFD could...

  2. Shifts that Run over midnight

    If you read the thread one of the 3CX support guys say they will discuss internally for solutions and then never responded and the thread was locked. it’s really easy to be a keyboard warrior but I’d ask you keep unhelpful responses to yourself (especially when they aren’t even accurate).

  3. Skills Based Routing

    In my experience and if you read the docs its not coded as skill based escalation. Its a common misconception with 3cx. The next skill level is polled when all the agents of the previous higher skill are unavailable (DND/Away/Unregistered etc). Please take a look here specifically at slide 12...

  4. Shifts that Run over midnight

    Hey Guys, Never got a proper response on this post https://www.3cx.com/community/threads/shifts-that-run-over-midnight.80662/ Its really hindering call flows, just wondering if there is any workaround? Seems like adding seconds field would get rid of the issue as you could set xx:xx:xx to...

  5. Shifts that Run over Midnight

    Hey There, I have not setup any global office hours, I have set this up per extension. The system / office is open 24/7 but we have teams that work various shifts. I have no issue's with any of the shifts that do not roll over midnight as well. Just the team that works 4pm - 1am go on DND for 1...

  6. Shifts that Run over Midnight

    Hey Guys, I have a setup where we have on shift user that run from 4pm to 1am. I have set the relevant schedules to allow then to receive calls. The issue I have is all extensions go to DND at 23:59 then back to Available at 00:00. If there is a call between 23:59 and 00:00 the calls are...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom