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  1. Solved Hosted 3cx - Delay on mobile app answering

    After further testing, I do believe it is related to answering while on the LTE network. I'll mark this as solved for now. Thanks!

  2. Solved Hosted 3cx - Delay on mobile app answering

    Hello, We've got a hosted 3cx instance and are having an issue where incoming calls can sometimes take up to 10 seconds or more to pickup. This occurs when trying to answer on the mobile app outside of the office. Calls routed to our main office number hit a ring group of 6 extensions. Each...

  3. Salesforce Call Journaling

    Ok thanks. I will play with this a bit more, I guess I didn't see it associated with the user. I'll work through that on our end.

  4. Salesforce Call Journaling

    If by "assigned automatically to the user" meaning that the call journal appears on the proper contact, that is correct. I have the call journal working as I expect. The text (description/content of the log) only includes the extension. I'd like to be able to embed a name there instead. I'm...

  5. 3CX Salesforce Integration - Call Journaling Not Working

    Converting to using 10 digit lookups fixed everything for me. Maybe worth a shot, but I did have phone number lookups failing before adjusting this so it might not be the same problem.

  6. Salesforce Call Journaling

    I've still not found a way to insert the name instead of the extension number into the call log. Any idea if this is possible, or if it might be in the future? Thanks

  7. Call Journaling Matching

    Thanks for the help. I'm good now! I'm not sure how to mark 'solved' or if I can.

  8. Call Journaling Matching

    Upon a bit more testing. I moved the "match at least" setting to 10. Everything seems to work with and without the proceeding 1. I was under the assumption reading the docs that only 4 or 7 would work. However, 10 seems to fix all my problems. I didn't even think to try that after reading...

  9. Call Journaling Matching

    That seems to have fixed the look ups. During testing, I stored the phone numbers as "5552221234" and "15552221234" and "+15552221234" with some being found and some not being found. It seemed to be related to an individual contact though. Some I could never find no matter the format. Some...

  10. Call Journaling Matching

    I added a new lead. It found it using the test button. I added a second/third/forth lead and they couldn't be found. I added them all the exact same way, from the exact same account. I do think something is broken or I have some configuration wrong.

  11. Call Journaling Matching

    So I've been playing with this quite a bit. The lookup order I have set it "Contacts,Leads,Accounts" which is how I want them to be found. I'm only test adding Contacts at this point. I'm sure to associate them with an account when created. Some contacts it works with just fine. Others it...

  12. Call Journaling Matching

    Yes, that is where I am testing. I go to salesforce, create a brand new contact, with Name/Phone and relate it to a company. When I come back to test it and it type the full (10 digit) or partial (7 digit) phone number its not found. I used 555-222-1234 as the test phone number in the...

  13. Call Journaling Matching

    I'm still not getting matches (I think). I'm not sure where to look to confirm this, but I have: - My users in salesforce with their Extension field set to their extension. - I have set contact options to 'match at least x'; 7 chars - Created a new contact with a phone number set. - Using the...

  14. Call Journaling Matching

    Is there a list of the fields matched in Salesforce for call journaling? For instance, Phone will be matched but what about Mobile/OtherPhone/AssistantPhone fields? Is this editable somehow? Thanks!

  15. Salesforce Call Journaling

    Regarding call journaling, we do have a 'Agent' variable to get the extension and put it in a log. I'd like to suggest 'AgentName' or 'AgentFirstName'/'AgentLastName' for logging the call as well. As agent extensions change (or people join/leave the company) it becomes difficult to see whom...
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