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  1. As of this week, custom call flow script not sending emails, voicemails and transcriptions are emailing fine.

    Thanks for this, I found the culprit: Error sending email. Response code: BadRequest, Response: {"Message": "Email body cannot be empty","Success": false} I have added EmailSender1.BodyHandler = () => { return Convert.ToString("test"); }; to my script and confirm it's now working as intended...

  2. As of this week, custom call flow script not sending emails, voicemails and transcriptions are emailing fine.

    Hi Hi, thanks for your reply. We are using Microsoft 365. Yes the distribution group and cc'd staff member's emails are otherwise working normally.

  3. As of this week, custom call flow script not sending emails, voicemails and transcriptions are emailing fine.

    Hi all, We have a custom call flow script that is supposed to send an email to <distribution group> and cc <person> when a call enters the queue. All has been working fine until 19/06/2026. Since then we have not received any emails from this logic, however we have still received voicemails and...
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