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  1. Cascading Queues and reporting

    Thanks for the update. Do you know if that will continue to ring the previous skill group?

  2. Cascading Queues and reporting

    Hello All, I have a need for a call to sometime fall into a larger queue group when the first group doesn't answer. When it cascades to the next queue it is identified as an abandoned call. If it cascades twice then it is 2 abandoned called. Does one of the polling strategies allow for the...

  3. Duplicate Voice Mails received

    Hello All, I have an instance running V18.9 that will for some users send out the VM email containing the attachment twice rapid fire. I have moved from the 3CX SMTP servers to our O365 instance with the same result. Has anyone else seen this and come across a solution.

  4. Roll Over call queues

    We have a client that currently has 3 main call queues. These call queues fail over from 1 to 2 and 2 to 3 where queue 1 has say 5 agents and queue 2 has 10 agent but 5 from the previous queue and queue 3 has 15 agent containing the agents from 1 and 2. Is there a way to do this with 1 queue...
    • BenBryson
    • Thread
    • abandoned queue calls call reporting queue
    • Replies: 2
    • Forum: SMB
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