Hi, we're on V18 with X3U non pro, firmware V 2.4.12 downloaded from your FW page.
I was just mentioning that the workaround suggested by Kevinfwb of using a higher fw of 4.13 was not available to us, and also have the same issue on 2.4.12.1 provided by Fanvil directly.
Hopefully Fanvil are...