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  1. Incoming texts are showing up as coming from the incorrect phone number - last 3 digits are matching incorrectly

    Okay, I dug into the problem a bit. The issue lies with Caller ID Matching being enabled and set to 3 digits. Admin > Voice & Chat > (Trunk Name) > SMS There's a check box for Enable Caller ID Number Matching. It's default is 3 digits. Depending on your use case and circumstances, this...

  2. Incoming texts are showing up as coming from the incorrect phone number - last 3 digits are matching incorrectly

    I discovered today that I'm having this exact issue. It doesn't have to be a contact, it's just someone who previously texted in. This happened with a customer on 12/09/25 and I thought it was an anomaly. It happened with another customer today 12/13/25 and I lost a job because of it. I'm...
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