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  1. Forwarding form a desk set drops call on 3CX app

    UPDATE (same issue, some more detail): We are still having trouble with phone forwarding since the v20 upgrade. Situation and Use Case: The receptionist front desk for the organization has two seats/phones. Both phones are SnomD785-SIP running firmware version 10.1.175.16 as of this morning...

  2. Name on Extension not showing (redux)

    Follow-up: The user whose extension is not displaying when called is on the mobile app only. No desk set. Is there setting in the app for this?

  3. Name on Extension not showing (redux)

    I having the same issue described in this old post: https://www.3cx.com/community/threads/name-on-extension-not-showing.80230/ The extension user's name is not appearing (only ext# displayed) when calling to their extension. The solution in the thread was to disable "Hide this extension from...
    • madSeal
    • Thread
    • Replies: 1
    • Forum: 4SC

  4. Forwarding form a desk set drops call on 3CX app

    Thanks - I've configured this and asked the customer to test when able. It tested successfully here in our office.

  5. Forwarding form a desk set drops call on 3CX app

    Note - I am not a 3CX expert by any stretch, but I have been tasked with helping to resolve this issue remotely. I am not on site with the customer, so please let me know what questions to send them if more information is needed. An employee at an organization I am working with is having...
    • madSeal
    • Thread
    • Replies: 5
    • Forum: 4SC
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