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  1. Query regarding Departments (default dept) and visibility/access

    Hey, that depends on your set up, integrations, SIP trunk configuration and thus hard to say for the uninitiated. I would suggest you have a look at "Outbound Rules" and make sure you don't cut off your users from making calls to external numbers. Also you should have a look at your...

  2. Department Filter not working

    Hi ConceptsWeb, that sounds pretty strange to me, since it works properly as filter in the Team page: Maybe I misunderstood you but that does not appear to be intended behaviour, especially when changing the View options (I set permissions only for that department, everything else is not...

  3. Department Filter not working

    Hello everyone, I am in charge of our on-prem 3CX installations (20.0.6.724) with about 1000 extensions on one system. I am doing a lot of restructuring atm and ran into an issue with the department filter under Admin->Users: When I set any Filter I still get shown almost all users, regardless...
    • jutag
    • Thread
    • Replies: 2
    • Forum: SMB

  4. Query regarding Departments (default dept) and visibility/access

    Hi there, I am in pretty much in the same boat as you. Inherited a pbx system on-prem from a colleague. Safe to say, when I started looking into things I almost fell out of my chair with the amount of nonsense that they did. All users are part of the default department and additionals. When I...
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