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  1. Fanvil PA2 & PA3 revert to "Generic IP Phone"

    Nope, the setup is bog standard out of the box. We've done no tweaking to templates.

  2. Fanvil PA2 & PA3 revert to "Generic IP Phone"

    Yes. I tried it with both the firmwware available from Fanvil's support website and also the version from 3CX's download site and the Generic IP Phone type appears every time regardless of the firmware version or the source.Phones behave properly and retain their make and model info but Fanvil...

  3. Fanvil PA2 & PA3 revert to "Generic IP Phone"

    Thanks for your reply. At present I am the only person who edits the 3CX system so it cannot be someone else editing it after me. As it is, if I view the IP Phone tab immediately after adding a device, it shows as Generic IP Phone so there's not enough time for anyone to have edited it after me...

  4. Fanvil PA2 & PA3 revert to "Generic IP Phone"

    When I provision a new device and select either Fanvil PA2 or Fanvil PA3 from the drop down device list, once the provisioning is finished, the phone record shows the device as "Generic IP Phone" then underneath is a red bang (white exclamation mark in a red triangle) with a label "Untested...
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