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  1. vipin.rathore@thetelephon

    Call Transcription Enabled but No Transcription Available in Call Logs

    Hi @TheodorosG_3CX, Thank you for your response. We have gone through the Update 9 release notes. However, our requirement is to use the native 3CX AI transcription rather than the Grok AI integration. Could you please clarify: Is it possible to use 3CX AI for call transcription without...
  2. vipin.rathore@thetelephon

    Unable to Use Call Barge After Enabling Feature in Latest 3CX GUI

    Hi 3CX Team, We are experiencing an issue with the Call Barge feature after upgrading to the latest 3CX GUI. We have enabled the Call Barge permission for the required users/extensions and verified that the necessary rights have been assigned. However, we are unable to barge into active calls...
  3. vipin.rathore@thetelephon

    Call Transcription Enabled but No Transcription Available in Call Logs

    Hi 3CX Team, We are facing an issue with the Call Transcription feature. We have successfully enabled the transcription feature on our 3CX system and confirmed that the required settings are configured. However, we are unable to access the transcription after calls. Issue Details: Call...
  4. vipin.rathore@thetelephon

    Call Control API: makecall returns 200 with callId vs 202 with no callId — dual device registration?

    From what we've observed, the behavior may be related to the registration state of the extension being used with the makeCall endpoint. For the makeCall(extension, number) request to complete successfully, the extension should be actively registered on at least one client (Web Client, Desktop...
  5. vipin.rathore@thetelephon

    Limit CallPickup

    The "Limit call resumption to calls received within the same department" option restricts users from resuming or retrieving calls that belong to other departments. When enabled, users should only be able to retrieve calls associated with their own department, which helps prevent users from...
  6. vipin.rathore@thetelephon

    Reformatting incoming caller id from Skyetel to 3cx v20

    Thanks for sharing this. The note about disabling "Convert inbound caller ID to E164 number format" is particularly useful, as that's often the setting that causes the reformat rule to be ignored. We've run into similar situations where carriers deliver the SIP INVITE in E.164 format...
  7. vipin.rathore@thetelephon

    Solved Yealink T73U Phone – Registry failure after provisioning - Phone router - provisioning impossible

    Since the phone is successfully downloading its configuration from the 3CX server, provisioning itself doesn't seem to be the issue. The problem appears to be happening during the SIP registration stage, which is why the phone ends up showing "Registration Failed." One thing that caught my...
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