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  1. Request To add Overall % Calls Serviced in Detail Queue Statistics Reports

    Hi 3cx, Our customer request to add in the overall % Calls serviced in detail queue statistics report, beside showing each queue % of calls services, they would like to have a overall all queue % calls serviced.
  2. Broadcast message features in chat

    Currently there is no broadcast features in chat for e.g manager extensions can send an broadcast message to all the internal extensions instead of adding all extensions into a group chat, so the rest extensions cannot reply to the broadcast message.
  3. Can we control the integration on Management console and remove the integration in webclient?

    Hi Support, Can we fix this integration under 3cx webclient, for current default setting all the users in 3cx will receive the pop out CRM salesforce, if we have 100 extensions but only 10 users want to have the pop out CRM, Impossible we ask the rest 90 user 1 by 1 turn off the integration...